John Chomko
Lincoln Park,NJ
Summary
Customer Success Manager with 15+ years of experience in the healthcare industry. Known for strong problem-solving skills, a technical foundation, and a proven ability to drive client satisfaction, adoption, retention, and account expansion. Skilled at building long-term partnerships with clinical, IT, and executive stakeholders through trust and strategic collaboration.
Overview
19
19
years of professional experience
Work History
Customer Success Manager
TytoCare
New York, NY
11.2022 - Current
- TytoCare is a medical device and telehealth platform used across clinical, educational, and home settings to support remote care delivery.
- Manage a portfolio of 45 accounts (2MM ARR), leading end-to-end implementations—from device installation and use-case analysis to workflow design and clinician training—resulting in improved adoption rates, streamlined clinical workflows, and successful program launches.
- Subject matter expert for school-based programs, leading initiatives that improved student health engagement, reduced absenteeism, and helped schools secure additional grant funding by showcasing program effectiveness.
- Drove 20% customer base growth in 2024 by leading strategic engagement initiatives and strengthening key relationships.
Customer Success Manager
Nanox AI (formerly Zebra Medical Vision)
New York, NY
07.2020 - 11.2022
- https://www.nanox.vision/ai#main
- Experience with AI for solutions; Imaging in Triage and Population Health
- Led the first-ever launch of the HealthCCSng-AI powered cardiac screening program at Corewell Health
- Managed and owned the customer lifecycle including project management, pre-sales technical engineer, system deployment while working closely with the delivery team, conducted end-user training, system support, expansion and renewals.
- Presented products to clients and with practical use-case scenarios and find alternative better fitting solutions
Senior Account Manager, InterQual
Change Healthcare
10.2018 - 07.2020
- https://www.changehealthcare.com/clinical-decision-support/interqual
- I'm the primary relationship owner and customer contact for a book of business exceeding $5MM.
- Doubled sales goals in 2020 for existing customers through renewals and upselling software.
- Achieved a 98% customer retention renewal rate and exceeded growth objectives in the 2019 fiscal year.
- Proactively assesses and work with the customers to ensure they are leveraging the solution while taking full advantage of our education and tools.
- Identify and assess renewal risks for customers' license subscriptions and collaborate with internal teams to mitigate.
- Own and drive customer Annual and Quarterly Business Reviews, in house education meetings, and host customer conferences.
Customer Success Manager, Radiology & Cardiology
Change Healthcare
07.2015 - 10.2018
- https://www.changehealthcare.com/enterprise-imaging/radiology
- Managed the relationship of the customer's journey to ensure a positive client experience as measured through Customer Success Scorecards, Customer Satisfaction (CSAT/NPS) and Customer Retention.
- Primary point of contact for customers across account planning, implementation, post live support, and sales, focusing on communication, governance meetings.
- Assisted customers to seek out opportunities to expand their usage and adoption of their IW&CS solutions (McKesson Cardiology and Radiology.)
- Maintained a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific needs.
- Managed a large customer base with maintenance revenue valued in excess of $11MM.
Support Account Manager, Cardiology
Change Healthcare
09.2012 - 07.2015
- Planned, developed, and executed strategies to increase customer satisfaction for the US West Territory.
- Acted as a liaison between customers and various McKesson divisions to manage escalations, cultivated sales, and increase proactive support and customer enablement.
- Collaborated with internal teams to improve sales, and support oriented processes.
- Represented the Cardiology Support Division at customer sites and presented to C-Suite executives.
- Increased customer satisfaction (Top 2 Box) from 72 to 93% by creating culture of customer partnership, transparency and trust.
- Managed a large customer base with maintenance revenue valued in excess of $9M and consistently kept customer attrition rate at less than 2%.
Technical Account Manager, Cardiology
Change Healthcare
09.2009 - 09.2012
- Managed relationships with customers on an ongoing basis and the primary point of contact / escalation point for assigned customers.
- Conducted regular conference calls to lead, discuss and review all open service requests and drive escalations if needed.
- Built and maintained a strong working relationship with all key client and internal stakeholders.
System Administrator
Change Healthcare
09.2008 - 09.2009
- Technical Support for McKesson Cardiology PACS System - Windows Desktop/Server
System Administrator
Citi
Jersey City, NJ
11.2006 - 09.2008
- Provided technical support to all developers.
Skills
- Customer Success, Retention and Growth
- HealthCare IT & Clinical Systems
- AI Solution Integration
- SaaS and API Implementations
- CRM Tools (Salesforce, Gainsight)
- Data Analysis (SQL, Power BI, Excel)
- Customer Onboarding & Training
Strengths
Relationship Building - Cultivating long-term partnerships with clients based on trust and shared goals.
Problem Solving - Strong problem solving skills with a track record of proactively identifying and resolving issues.
Timeline
Customer Success Manager
TytoCare
11.2022 - Current
Customer Success Manager
Nanox AI (formerly Zebra Medical Vision)
07.2020 - 11.2022
Senior Account Manager, InterQual
Change Healthcare
10.2018 - 07.2020
Customer Success Manager, Radiology & Cardiology
Change Healthcare
07.2015 - 10.2018
Support Account Manager, Cardiology
Change Healthcare
09.2012 - 07.2015
Technical Account Manager, Cardiology
Change Healthcare
09.2009 - 09.2012
System Administrator
Change Healthcare
09.2008 - 09.2009
System Administrator
Citi
11.2006 - 09.2008