Overview
Work History
Timeline
Generic

JOHN CHOUGH

Duluth,GA

Overview

18
18
years of professional experience

Work History

Universal Banker

Regions Bank
05.2024 - Current
  • Customer Account Management: Proactively held conversations in a teller role, submitting referrals to bankers, on a regular basis, exceeding sales goals.
  • Risk Management (Counterfeit Cash): Diligently identified and confiscated counterfeit cash on three occasions, preventing potential losses of approximately $100k, safeguarding the branch's financial integrity.
  • Risk Management (Check Scanning): Vigilantly scanned and identified altered checks, averting over $2 million in potential losses, contributing to the bank's financial security.

Branch Sales and Service Associate

PNC BANK
11.2021 - 11.2023
  • Customer Account Management: Proactively booked loans daily, generating an average of $1 million in weekly revenue, significantly boosting branch business and client satisfaction.
  • Risk Management (Counterfeit Cash): Diligently identified and confiscated counterfeit cash on three occasions, preventing potential losses of approximately $500k, safeguarding the branch's financial integrity.
  • Risk Management (Check Scanning): Vigilantly scanned and identified altered checks, averting over $2.7 million in potential losses, contributing to the bank's financial security.

Caregiver

Family member
08.2020 - 11.2021

Universal Banker

Suntrust Bank
06.2019 - 08.2020
  • Sales (Business Banker Connection): Effectively connected customers with the business banker, boosting branch business by an average of $1 million weekly, enhancing branch performance.
  • Risk Management (Counterfeit Cash): Successfully identified and confiscated counterfeit cash twice, preventing a potential loss of approximately $100k, preserving the branch's financial security.
  • Sales (Credit Card and Loan Goals): Consistently exceeded daily credit card and loan goals, earning district-level recognition for exceptional service and performance, contributing to the branch's success.

Personal Banker

Wells Fargo
02.2017 - 03.2018
  • Sales Achievement: Successfully acquired 8-10 high-value clients monthly, contributing to a significant branch revenue increase of approximately $10 million per month, bolstering the branch's financial performance.
  • Customer Account Management (Language Skills): Leveraged my Korean language skills to expand the branch's business with Korean customers, adding an average of $2 million in business monthly, greatly benefiting customers and the branch through enhanced communication and service.
  • Customer Service Recognition: Provided superior customer service, resulting in numerous awards and being named Employee of the Month, greatly enhancing customer satisfaction.

Senior Processing Technician

Transamerica
01.2007 - 02.2017
  • Error Detection: Diligently checked for processing errors, identifying approximately $2 million in potential weekly losses, significantly protecting the branch from financial discrepancies.
  • Business Development: Effectively attracted new business through loans, credit cards, and account openings, leading to notable revenue growth and enhanced branch performance.
  • Training Program Implementation: Developed and executed a comprehensive training program for new employees, resulting in increased employee engagement and knowledge, benefiting both the department's operational efficiency and customer service quality.

Timeline

Universal Banker

Regions Bank
05.2024 - Current

Branch Sales and Service Associate

PNC BANK
11.2021 - 11.2023

Caregiver

Family member
08.2020 - 11.2021

Universal Banker

Suntrust Bank
06.2019 - 08.2020

Personal Banker

Wells Fargo
02.2017 - 03.2018

Senior Processing Technician

Transamerica
01.2007 - 02.2017

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JOHN CHOUGH