John Churchill
Glen Burnie,Maryland
Summary
Seasoned retail leader, specializing in management of multiple retail locations with high complexities. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Has demonstrated success managing diverse aspects of store presentation & customer base, while delivering first-rate customer satisfaction. Talented at leading retail operations, including merchandising, sales, inventory, P&L, personnel, payroll management, and employee development.
Overview
13
13
years of professional experience
Work History
Store Director
Lowes Home Improvement Center
Lanham, MD
12.2019 - Current
- Managed team of 200+ store associates / 16 direct manager report
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assessed performances, analyzing data trends to determine best methods to improve sales results.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
Store Director
Lowes Home Improvement Center
Bowie, MD
01.2017 - 11.2019
- Managed team of 200+ store associates / 14 direct manager report
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assessed performances, analyzing data trends to determine best methods to improve sales results.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
Store Director
Lowes Home Improvement Center
Glen Burnie, MD
01.2015 - 12.2017
- Managed team of 180 store associates / 12 managers
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assessed performances, analyzing data trends to determine best methods to improve sales results.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
Store Director
Lowes Home Improvement Center
Towson, MD
01.2014 - 12.2014
- Managed team of 140 store associates / 10 manager report
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Boosted revenue by 9% by developing and deploying strategies to effectively improve operations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
Sales Manager
Lowes Home Improvement Center
Severn, MD
10.2009 - 12.2013
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Held weekly meetings with inside and outside sales specialist to identify techniques to overcome sales obstacles.
- Sold over $ 15m of Specialty product and services , exceeding sales goals by 10%.
Education
Skills
- Finance and Accounting Oversight
- Records Organization and Management
- Administrative Management
- Payroll Management
- Staff Supervision
- Managing Operations and Efficiency
- Sales Quota Management
- Shipping and Receiving Oversight
- Interdepartmental Collaboration
- Statistical Data Analysis
- New Employee Orientation
- Problem Resolution
- Employee Relations
District Pro Sales Captain
Nominated and assigned to partner and lead other Store Directors to align and execute on plays designated to increase sales and market share in all locations. This Included holding conference calls, performing district trainings and doing store walks with Store Directors to ensure understanding and to remove possible roadblocks.
Timeline
Store Director
Lowes Home Improvement Center
12.2019 - Current
Store Director
Lowes Home Improvement Center
01.2017 - 11.2019
Store Director
Lowes Home Improvement Center
01.2015 - 12.2017
Store Director
Lowes Home Improvement Center
01.2014 - 12.2014
Sales Manager
Lowes Home Improvement Center
10.2009 - 12.2013
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