Seasoned retail leader, specializing in management of multiple retail locations with high complexities. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Has demonstrated success managing diverse aspects of store presentation & customer base, while delivering first-rate customer satisfaction. Talented at leading retail operations, including merchandising, sales, inventory, P&L, personnel, payroll management, and employee development.
Nominated and assigned to partner and lead other Store Directors to align and execute on plays designated to increase sales and market share in all locations. This Included holding conference calls, performing district trainings and doing store walks with Store Directors to ensure understanding and to remove possible roadblocks.