John Cieri
North Eastham,MA
Summary
Dedicated restaurant professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly adaptable to new tasks with a major strength in building customer relationships. Motivated leader with strong organizational and prioritization skills.
Overview
14
14
years of professional experience
Work History
Vice President, General Manager, & Corporate Chef
Cape Cod Coffee
07.2020 - Current
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Spearheaded strategic expansion efforts, successfully opening three new restaurants in high-profile locations.
- Managed end-to-end restaurant operations, from concept development to daily management, ensuring outstanding customer experiences and profitability.
- Directed a diverse team of professionals, including General Managers, Executive Chefs, and support staff, fostering a collaborative and high-performance work culture.
- Led marketing initiatives that significantly increased brand awareness and drove a 20% revenue increase.
- Implemented cost-effective inventory and labor management strategies, reducing operating expenses by 15%.
- Designed and executed staff training and development programs, enhancing team performance and service quality.
- Collaborated with suppliers to secure high-quality ingredients and optimized menu pricing for profitability.
- Achieved critical acclaim and a loyal customer base through innovative seasonal menus.
- Managed kitchen operations and ensured food safety and quality standards.
- Successfully coordinated and managed build-out projects for all three restaurant openings, ensuring timely completion and adherence to budgets.
Chef/Manager
NexDine
09.2009 - 03.2020
- Continually monitored Café and took appropriate action to ensure food quality and service standards were consistently met
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
- Developed and maintained exceptional customer service standards
- Ensured proper cleanliness was maintained in all areas of operation
- Optimized profits by controlling food and labor costs on a daily basis
- Strong communication and interpersonal skills to establish positive client relations
- Managed staffing with very low turnover
- Trained staff to be promoted to new sites
General Manager
Sports Depot
- Managed all aspects of a busy 300 seat restaurant
- Consistently beat budget numbers to earn a bonus
- Trained and promoted managers consistently
- Coordinated numerous special events
- Responsible for a staff of up to 80 employees
Account Manager/Sales, Sales/Account Manager
Waste Management
- Serviced and maintained multiple accounts in Boston district
- Responsible for negotiating new service contracts
- Grew district by acquiring new accounts
- Specialized in retaining accounts
- Consistently exceeded sales & retention quotas
Sales/Account Manager
Hallsmith Sysco
- Serviced multiple existing accounts
- Grew sales with existing accounts consistently through strong customer service
- Increased sales consistently by acquiring new accounts
- Experience
Owner/Chef
Cieri's Front Street Café
- Created and carried out opening business plan
- Set up procedures and controls for 200 seat family restaurant
- Hired and trained all staff
- Oversaw all aspects of business
- Responsible for menus and all aspects of the kitchen
Skills
- Profit and Loss
- Staff Development
- Total Quality Management
- Vendor Negotiations
- Profit and Loss Accountability
- Troubleshooting Expertise
- Cross-Functional Team Management
- Sales Expertise
- Project Management
- Computer Literacy
- Organization and Prioritization
- Contractor Relationship Management
Languages
Spanish
Professional Working
Timeline
Vice President, General Manager, & Corporate Chef
Cape Cod Coffee
07.2020 - Current
Chef/Manager
NexDine
09.2009 - 03.2020
General Manager
Sports Depot
Account Manager/Sales, Sales/Account Manager
Waste Management
Sales/Account Manager
Hallsmith Sysco
Owner/Chef
Cieri's Front Street Café
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