John Clabaugh
Humble,TX
Summary
Meticulously organized Parts Salesman with comprehensive knowledge of thousands of automotive and truck parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry. Knowledgeable [Job Title] proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
31
31
years of professional experience
Work History
Parts Specialist Back Counter
Doggett Ford
Houston, TX
06.2021 - Current
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Increased store revenue by cross-selling products and upselling services to customers.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Ordered parts from various distributors to fulfill demands.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained extensive understanding of common problems and methods for repair.
- Adhered to company guidelines for performance and compliance.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Demonstrated adaptability during periods of change within the organization, including new product introductions, policy updates, or staff turnover.
- Implemented an effective pricing strategy to remain competitive while maintaining profitability.
- Utilized data analysis techniques to identify trends and opportunities for increased sales performance within the parts department.
- Contributed to overall company growth by consistently meeting and exceeding monthly sales targets.
- Increased parts sales by developing strong relationships with customers and understanding their needs.
- Developed a comprehensive knowledge of products offered, becoming a trusted resource for both colleagues and customers alike.
- Collaborated with service department to ensure seamless communication and faster turnaround times for repairs.
- Enhanced customer satisfaction with timely deliveries and accurate order processing.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Parts Specialist Back Counter
North Frwy Hyundai
Spring, TX
02.2018 - 03.2020
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Assisted customers in finding appropriate parts promptly.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Issued parts to technicians to complete customers' repairs.
- Tracked parts use and charged items to customer accounts for billing.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Improved forecasting accuracy by monitoring sales trends and adjusting inventory levels accordingly, preventing stock shortages during peak periods.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
- Increased store revenue by cross-selling products and upselling services to customers.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Ordered parts from various distributors to fulfill demands.
- Researched vehicles and parts via physical catalogs and electronic means.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Adhered to company guidelines for performance and compliance.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Contributed to overall company growth by consistently meeting and exceeding monthly sales targets.
- Collaborated with service department to ensure seamless communication and faster turnaround times for repairs.
- Self-motivated, with a strong sense of personal responsibility.
Parts Counterman
MUNDAY MAZDA
Houston, Texas
06.2015 - 01.2018
- Receive and fill telephone orders for parts
- Fill customer orders from stock
- Advise customers on substitution or modification of parts when identical replacements are not available
- Take inventory of stock
- Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices
Parts Manager
KINGWOOD SUZUKI
Kingwood, Texas
07.2012 - 05.2015
- Analyze expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services
- Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements
- Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives
- Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members
- Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement, or computer use
- Implement schedule and policy changes
Parts Manager
PARKWAY FAMILY MAZDA/KIA
Kingwood, Texas
01.2010 - 03.2011
- Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives
- Monitor spending to ensure that expenses are consistent with approved budgets
- Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members
- Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement, or computer use
- Implement schedule and policy changes
- Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices
- Receive and fill telephone orders for parts
- Fill customer orders from stock
- Prepare sales slips or sales contracts
- Take inventory of stock
- Advise customers on substitution or modification of parts when identical replacements are not available
- Examine returned parts for defects, and exchange defective parts or refund money
- Mark and store parts in stockrooms according to prearranged systems
- Place new merchandise on display
Parts Manager
EXPO MAZDA/KIA
Kingwood, Texas
05.2006 - 12.2009
- Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices
- Receive and fill telephone orders for parts
- Fill customer orders from stock
- Prepare sales slips or sales contracts
- Receive payment or obtain credit authorization
- Take inventory of stock
- Advise customers on substitution or modification of parts when identical replacements are not available
- Examine returned parts for defects, and exchange defective parts or refund money
- Mark and store parts in stockrooms according to prearranged systems
- Discuss use and features of various parts, based on knowledge of machines or equipment
- Place new merchandise on display
- Demonstrate equipment to customers and explain functioning of equipment
Parts Counterman
MUNDAY MAZDA
Houston, Texas
05.2004 - 06.2006
- Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices
- Receive and fill telephone orders for parts
- Fill customer orders from stock
- Take inventory of stock
- Advise customers on substitution or modification of parts when identical replacements are not available
- Examine returned parts for defects, and exchange defective parts or refund money
- Place new merchandise on display
- Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes
Assistant Parts Manager
CHARLIE THOMAS MAZDA/KIA/HYUNDAI
Humble, TX
01.1999 - 01.2003
- Analyze expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services
- Set operations policies and standards, including determining safety procedures for the handling of dangerous goods
- Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements
- Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives
- Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members
- Direct investigations to verify and resolve customer or shipper complaints
- Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations
- Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement, or computer use
- Implement schedule and policy changes
- Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices
- Receive and fill telephone orders for parts
- Fill customer orders from stock
- Prepare sales slips or sales contracts
- Take inventory of stock
- Advise customers on substitution or modification of parts when identical replacements are not available
- Examine returned parts for defects, and exchange defective parts or refund money
- Mark and store parts in stockrooms according to prearranged systems
- Place new merchandise on display
- Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes
Body Shop Parts Specialist
ROBBINS NISSAN/OLDSMOBILE
Humble, Texas
05.1996 - 05.1999
- Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices
- Fill customer orders from stock
- Advise customers on substitution or modification of parts when identical replacements are not available
Parts Specialist
DEERY BROTHERS
Burlington, Iowa
02.1994 - 03.1996
- Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices
- Receive and fill telephone orders for parts
- Fill customer orders from stock
- Prepare sales slips or sales contracts
- Advise customers on substitution or modification of parts when identical replacements are not available
- Examine returned parts for defects, and exchange defective parts or refund money
- Place new merchandise on display
Education
High School Diploma -
Burlington Community High School
Burlington, Iowa05.1977
Skills
- Technical knowledge
- Parts identification
- Parts documentation
- Customer Service
- Ordering parts
- Verbal and written communication
- Invoice Processing
- Order Fulfillment
- Problem-solving skills
- Vehicle operations knowledge
- Email Communication
- Sales Training
- Coordinating paperwork
- Improving customer satisfaction
- Team Collaboration
- Suggestive Selling
- Vendor Relations
- Training and coaching
- Staff Training
- Goal Setting
- Stock number and pricing data
- Parts installation knowledge
- Parts department organization
- Parts recommendation
- Replacement parts identification
- Catalog and parts familiarity
- Active Listening
- Product Research
- Inventory Coordination
- Price Negotiation
- Product and Service Sales
- Order documentation
- Revenue Generation
- Team building
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Reliability
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
Timeline
Parts Specialist Back Counter
Doggett Ford
06.2021 - Current
Parts Specialist Back Counter
North Frwy Hyundai
02.2018 - 03.2020
Parts Counterman
MUNDAY MAZDA
06.2015 - 01.2018
Parts Manager
KINGWOOD SUZUKI
07.2012 - 05.2015
Parts Manager
PARKWAY FAMILY MAZDA/KIA
01.2010 - 03.2011
Parts Manager
EXPO MAZDA/KIA
05.2006 - 12.2009
Parts Counterman
MUNDAY MAZDA
05.2004 - 06.2006
Assistant Parts Manager
CHARLIE THOMAS MAZDA/KIA/HYUNDAI
01.1999 - 01.2003
Body Shop Parts Specialist
ROBBINS NISSAN/OLDSMOBILE
05.1996 - 05.1999
Parts Specialist
DEERY BROTHERS
02.1994 - 03.1996
High School Diploma -
Burlington Community High School