Built relationships with customers and community to establish long-term business growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Maintained up-to-date knowledge of competitor products and pricing in market served.
Hired, supervised and coached 77 employees on sales strategies to optimize performance.
Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Increased annual sales volume within 2022 by 44% from $369,000 to $522,000.
Recruited top talent Managers as District Sales Managers, Market Managers, then planing strategic training
Agency Director
State Farm
Florence, SC
01.2018 - 11.2021
Assessed customer needs and developed individualized solutions delivering 60% and 55% to customer satisfaction.
Promoted sales growth in Life and Health products by implementing a New Sales program and using More Strategic Sales Promotions.
Tracked and evaluated financial performance in order to make proactive adjustments to business plans.
Designed strategic marketing and advertising campaigns to enhance agency development in market.
Managed budgeting, purchasing and payroll and delivered pertinent reports to board.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Managed daily operations of Overall organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Branch Sales Manager
Bankers Life And Casualty Company
Columbia, SC
11.2007 - 12.2017
Interviewed, hired, and developed team of 4 Unit Sales Managers, 16 Unit Supervisors, 32 Field trainers and and 61 field agents.
Managed branch sales, customer service, finances, and recordkeeping.
Resolved customer complaints to maintain high level of satisfaction.
Analyzed financial statements to identify cost control initiatives.
Received regional branch recognition award for Regional BSM of the year for highest % sales increase 2012, 2013 and 2014.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Monitored sales team performance, analyzed sales data and reported information to area managers.
Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
District Sales Manager
RBC Insurance
Florence, SC
03.1990 - 11.2007
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
Grew YOY sales 12-15% by consistently meeting and exceeding quotas.
Achieved regional sales goal of $500K by resolving problems, training staff members and completing action plans.
Recruiting/Hiring Sales Managers, weekly training on Life and annuity products, weekly Sales Meetings for sales recognition
SGT E-5
U.S. Army National Guard South Carolina
Florence, SC
01.1986 - 03.1990
Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
Patrolled perimeters of operating bases to guard against raids, suicide bombers and other attacks on forward areas of operation.
Field Representative, Career Sales and Service, at American National Insurance CompanyField Representative, Career Sales and Service, at American National Insurance Company