John Henry Clark III
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Agency Worker/ Election Driver
HB Staffing
11.2023 - Current
- Operated Various vehicle on behalf of the San Bernardino County Registrar of Voters in preparation for Election
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
Pest Control Technician
Homeguard/Fenn Pest Control
12.2021 - 02.2023
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays.
Customer Support Representative
Progressive
Remote
08.2020 - 02.2021
- Served as a reliable customer advocate by managing up to 50 inbound calls per shift, providing assistance with account inquiries and other product or service-related questions within an average handling time of 4 minutes.
- Attained 90% first call resolution by promptly identifying customer concerns and leveraging company tools for accurate solutions
- Developed trust relationships with customers to ensure repeat business opportunities.
Member Service Representative
AAA
Remote
05.2020 - 08.2020
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Identified opportunities for cross-selling additional products or services based on member needs.
Courier
LabCorp
Barstow, CA
06.2018 - 05.2020
- Coordinated delivery of medical specimens to appropriate laboratory facilities.
- Regularly communicated with dispatch regarding route progress and changes as needed.
- Provided excellent customer service by addressing any issues or concerns promptly.
- Performed pre-trip inspections on assigned vehicle according to company policy.
Financial Services Representative
PRIMERICA FINANCIAL SERVICES LIMITED
Hybrid
11.2009 - 03.2018
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Developed and implemented strategies for financial planning, investments, and retirement.
- Facilitated effective communication between vendors, internal teams, and clients to enhance service quality
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Retail Sales Associate
T-Mobile
Rancho Cucamonga, CA
03.2014 - 12.2016
- Utilized SalesForce for informing customers about upcoming promotions, products, and services as well as scheduling in-store meetings and demos
- Assisted an average of 20-30 clients daily regarding their account-related issues
- Provided technical support and troubleshooting to customers via phone, email, chat and in-store visits
Education
High School Diploma -
Etiwanda High School
Rancho Cucamonga, CASkills
- Excellent Communication Skills
- Excellent Customer Service
- Driving and transportation
- Critical Thinking
- Adaptability
- Team Player
- Problem Solving
- De-Escalation
- Safe Driving
Certification
Building Skills to Become a Powerhouse Negotiator
IT Service Desk Careers and Certifications
Building Rapport with Customers
Zendesk Customer Service Professional Certificate
Customer Service: Problem-Solving and Troubleshooting
The 10 Essentials of Influence and Persuasion
Creating Positive Conversations with Challenging Customers
Customer Service Foundations
Customer Service: Handling Abusive Customers
Serving Customers Using Social Media
The Three Pillars of Effective Communication
Timeline
Agency Worker/ Election Driver
HB Staffing
11.2023 - Current
Pest Control Technician
Homeguard/Fenn Pest Control
12.2021 - 02.2023
Customer Support Representative
Progressive
08.2020 - 02.2021
Member Service Representative
AAA
05.2020 - 08.2020
Courier
LabCorp
06.2018 - 05.2020
Retail Sales Associate
T-Mobile
03.2014 - 12.2016
Financial Services Representative
PRIMERICA FINANCIAL SERVICES LIMITED
11.2009 - 03.2018
High School Diploma -
Etiwanda High School
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