JOHN CLAX
Franklinton,NC
Summary
Served over 6 years in the Military. I am results-oriented Sr. Credit And Collections Analyst with 4 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Credit and Collections Analyst/ Team Leader
Biologics
02.2020 - Current
- Prepared and presented recommendations for issue resolution to supervisor, based on best practices and expertise; leads implementation of solution
- Investigated collection issues internally; resolved past due account balances with 97% successfully reconciled
- Submitted CMS 1500, 837 transactions utilized for inpatient billing
- Monitored and managed over 750+ Medicare, Commercial, Medicaid accounts while delivering accurate and on-time monthly financial closing for A/R functions
- Reduced aged receivables from $150K to $12K
- Revamped A/R procedures and filing systems, created spreadsheets to enhance tracking of receivables, followed up on open accounts and negotiated with clients during collection calls.
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Distribution Coordinator/Supply Chain Analyst
Biologics
05.2019 - 02.2020
- Responsible for performing the administrative tasks involved in the shipping, receiving, storing and distributing of pharmaceutical material using programs such as CPR+
- Lead Lean 5S Organization for the Distribution and fill area as Six Sigma Green Belt
- Ensured quality of shipping documentation to meet corporate financial and customer audit requirements
- Managed purchasing activities valued over $2 million for items procured on a local basis in order to complement centrally purchased items
- Organized and conducted weekly 5S meetings with committee members.
- Received loads, checked merchandise and tagged with warehouse IDs.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
Logistics Supervisor
UPS
10.2017 - 01.2019
- Served as a secondary sorting supervisor for UPS, trained employee on zip code sorting
- Implemented methods, practices and techniques to ensure the most economical movement of materials through the supply chain to achieve cost-effective logistics practices and inventory levels while meeting customer delivery requirements.
- Trained, scheduled and evaluated 12 employees.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Improved efficiency by 15% through employee management, workflow evaluations and monitoring procedures.
Healthcare Manager/ Internship
Signature Healthcare of Clarksville
05.2016 - 08.2017
- Advised the Nursing Home Administrator and the administrative personnel on new or revised procedures, policies and regulations in the areas of personnel management, training administration, budget administration, and resident Insurance Coverage, two worker compensation forms and medical treatment refusal form
- Spearheaded timeline development of ICARE project to track progress and ensure on-time delivery - resulting in a 4 week reduction in project timeline and 10% sooner completion
- Conducted survey and quantitative analysis to understand employee high turnover rate, presented recommendation to Administrator resulting in a 5% decrease in turnover for next quarter
- Led and facilitated weekly project meetings to ensure open communication and project SCOPE deadlines are met, resulting in an increased customer satisfaction rate by 25%.
Education
Bachelor of Science - Healthcare Management
Austin Peay State University
Clarksville, United States08.2017
Skills
- Communication
- Project Planning and Scheduling
- Problem-Solving
- Detail oriented
- Organization
- Time and Team Management
- Root Cause Analysis
- Workflow Analysis
- Trend forecasting
- Trend modeling
Certification
Lean Six Sigma Green Belt
Timeline
Sr. Credit and Collections Analyst/ Team Leader
Biologics
02.2020 - Current
Distribution Coordinator/Supply Chain Analyst
Biologics
05.2019 - 02.2020
Logistics Supervisor
UPS
10.2017 - 01.2019
Healthcare Manager/ Internship
Signature Healthcare of Clarksville
05.2016 - 08.2017
Bachelor of Science - Healthcare Management
Austin Peay State University