Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

John C. Leedle

Kaukauna,WI

Summary

Results-driven professional with a strong background in project management and customer relationship management at FSC. Demonstrated success in coordinating installations and improving security systems, ensuring high levels of service delivery. Proficient in hardware troubleshooting and promoting teamwork to achieve project goals and enhance customer satisfaction.

Overview

36
36
years of professional experience

Work History

Physical and Security Manager, Installation Coordinator

FINANCIAL SYSTEMS CORP. (FSC)
Naperville, IL
06.2019 - Current
  • Inside Sales with Superior Customer Service, developing a strong bonded relationship.
  • Recommended equipment and services to improve physical security at facilities.
  • Coordinated installation schedules for multiple projects simultaneously.
  • Conducted job site surveys and drafted project quotes for the sales team support.
  • Conducted job site surveys and drafted project quotes for sales team support.
  • Managed equipment purchasing and tracked orders to ensure timely job preparation.
  • Assisted with schedule management to optimize workflow efficiency.
  • Coordinated parts purchasing for technicians in collaboration with technical assistant.
  • Assisted in resolving installation issues by providing timely solutions.
  • Supported inventory management for installation tools and materials needed onsite.
  • Provided assistance in troubleshooting any problems encountered during the install process.
  • Coordinated installation of new equipment and systems in accordance with customer specifications and requirements.

OWNER

LJ'S SECURITY AND MAINTENANCE SERVICE
Kaukauna, WI
01.2010 - 06.2019
  • Received and tracked service calls to enhance customer satisfaction.
  • Supplied customer quotes and bids as required to facilitate decision-making.
  • Managed new projects while ensuring continued support for existing customers.
  • Provided exceptional customer service to address inquiries and resolve issues.

Project Manager/Senior Sales

HFE (FORMERLY HAMILTON FINANCIAL EQUIPMENT, INC.)
Kaukauna, WI
06.2007 - 01.2010
  • Cultivated strong customer relationships to enhance satisfaction and retention of service contracts.
    Managed documentation for new construction projects, including change orders and purchase orders.
    Scheduled projects efficiently to meet timelines and ensure seamless operations.
    Executed ongoing sales strategies to drive revenue growth across all accounts.

Installation Manager

HFE (FORMERLY HAMILTON FINANCIAL EQUIPMENT, INC.)
Kaukauna, WI
08.2002 - 06.2007
  • Coordinated installations between customers and service technicians for new projects.
  • Maintained communication with management and onsite foremen throughout project lifecycle.
  • Prepared, inspected, and loaded job trucks with necessary equipment for installation.

Service Technician

HFE (FORMERLY HAMILTON FINANCIAL EQUIPMENT, INC.)
Kaukauna, WI
02.1991 - 08.2002
  • Diagnosed and repaired hardware and wiring configurations for remote banking equipment, video systems, and alarm devices.
  • Performed cabinet lock repairs and drilled safe deposit box locks as necessary.
  • Represented company professionally to maintain strong customer relationships.
  • Advised customers on required work and obtained authorization for repairs.
  • Completed documentation for customers and processed accounts payable paperwork.

PIPING DRAFTSMAN

TEAM INDUSTRIES
Kaukauna, WI
01.1990 - 01.1991
  • Created spool drawings for each piping section by analyzing blueprints and extracting modules.
  • Applied precise measurements to drawings and verified accuracy before final approval.

Education

High School -

Kaukauna High School
Kaukauna, WI
06.1990

Apprentice Drafting Program -

Team Industries
Kaukauna, WI
04.1990

Lockmasters Certification -

Lockmasters
Kentucky

Verex Alarm Certified -

Hamilton
Ohio

Open-Eye/Apex/OWS Certified -

Open Eye
Spokane, WA

Magner Equipment Factory Cross-Trained -

Magner
Connecticut

Skills

  • Troubleshooting hardware
  • Customer relationship management
  • Project scheduling
  • Vendor coordination
  • Equipment purchasing
  • Problem solving
  • Effective communication
  • Team collaboration
  • Attention to detail
  • Conflict resolution
  • Site visits
  • Low-voltage security systems
  • Banking equipment installation
  • Drive-up kiosks
  • Commercial window installation
  • Safe and deposit box management
  • Alarm systems
  • Video surveillance technology
  • Metal cabinets
  • Fireproof file storage
  • Key cutting services
  • Safe deposit box drilling
  • Light carpentry skills
  • Customer service excellence
  • QuickBooks proficiency
  • Microsoft Office Suite

Affiliations

  • Member of Trout Unlimited - care of our waterways for future generations.
  • Fly Fisherman - my place to recharge

References

References available upon request.

Timeline

Physical and Security Manager, Installation Coordinator

FINANCIAL SYSTEMS CORP. (FSC)
06.2019 - Current

OWNER

LJ'S SECURITY AND MAINTENANCE SERVICE
01.2010 - 06.2019

Project Manager/Senior Sales

HFE (FORMERLY HAMILTON FINANCIAL EQUIPMENT, INC.)
06.2007 - 01.2010

Installation Manager

HFE (FORMERLY HAMILTON FINANCIAL EQUIPMENT, INC.)
08.2002 - 06.2007

Service Technician

HFE (FORMERLY HAMILTON FINANCIAL EQUIPMENT, INC.)
02.1991 - 08.2002

PIPING DRAFTSMAN

TEAM INDUSTRIES
01.1990 - 01.1991

High School -

Kaukauna High School

Apprentice Drafting Program -

Team Industries

Lockmasters Certification -

Lockmasters

Verex Alarm Certified -

Hamilton

Open-Eye/Apex/OWS Certified -

Open Eye

Magner Equipment Factory Cross-Trained -

Magner

Similar Profiles

CREATE PROFILE