John Clements
FAIRFAX,VA
Summary
Dynamic Operations Specialist with a proven track record at DHL Same Day, excelling in operational effectiveness and client relations. Leveraged outstanding phone skills and active listening to enhance vendor partnerships and troubleshoot issues, while increasing vendor participation through persuasive communication.
Overview
12
12
years of professional experience
Work History
Operations Specialist
DHL Same Day
02.2018 - Current
- Worked with independent vendors and airlines to ensure timely delivery of critical shipments.
- Built a rapport with vendors that improved their willingness to undertake difficult tasks.
- Often served as a troubleshooter when problems arose.
- Regularly acted as the weekend Dispatcher.
Financial Products Salesman
Wall Street Fusion Group
07.2013 - 02.2018
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
Education
MBA - Finance
Aspen University
Denver, CO01-2012
Bachelor of Science - Economics
George Mason University
Fairfax, VA01-2005
Skills
- Outstanding phone skills, including Mirroring and Pacing
- Skilled at: Active Listening, Empathy, Patience, Adaptability, and Conflict Resolution
- Solid Team Player
- Also adept at closing sales over the phone
Timeline
Operations Specialist
DHL Same Day
02.2018 - Current
Financial Products Salesman
Wall Street Fusion Group
07.2013 - 02.2018
MBA - Finance
Aspen University
Bachelor of Science - Economics
George Mason University
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