John Coale
Keedysville,United States
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
AMARR COMPANY
03.2022 - Current
- Oversight and overall responsibility of Manufacturing, Warehouse, and customer care teams
- Responsible for increasing profitability, ensuring Safety, and implementation of Lean Management including 5S
- Supervises and manages installations
- Responsible for finding areas for improvement and initializing change for improvement using Value stream mapping
- Directs and coordinates activities with the production, Warehouse, and customer care teams
- Mentors and coaches managers, supervisors, and team leads
- Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency
- Review financial statements, sales or activity reports to measure productivity and goal achievement to identify areas needing cost reduction and program improvement
- Monitor and maintain quality standards for products or services
- Implement quality control processes and measures to meet or exceed industry standards
- Manage the budget, financial resources, and financial performance of the department or business
- Monitor expenses, revenue, and profitability, and make financial decisions to ensure the company's financial health
- Develop and implement business strategies, goals, and objectives in line with the company's mission and vision
- Create plans for long-term growth and profitability.
DC Operation Supervisor
Tractor Supply Distribution Center
09.2020 - 02.2022
- Perform research and analysis; assist in the design and development of distribution processes which include quality, safety, cost reduction and operations to facilitate continuous process improvement
- Establishes daily production goals and monitors intraday performance to achieve these goals
- Participates in root cause analysis to identify problems and recommend changes
- Monitors production standards and develops programs to improve operational throughput
- Observes Team Members activities and work methods, recommends areas of opportunity
- Coaches team members towards meeting goals
- Assist in training team members on distribution processes and equipment
- Participate in root cause analysis and recommends changes & improvements
- Assists the Operations Manager in problem resolution relating to production, standard operating procedures, safety and quality
- Evaluates the performance of Team Members and communicates feedback regarding job performance and expectations in a timely manner
- Participate on distribution project teams acting as a co-facilitator or facilitator act as a project manager on assigned projects
- Serve on cross-functional teams.
Operation Manager (Call Center/Default Management)
S3 Shared Solutions
03.2018 - 11.2019
- Held team members responsible for reaching company objectives and processes
- Promoted ideas of team collaboration, continuous professional development, and optimal performance to build success-oriented culture
- Directed and lead Collection efforts for Consumer and Real estate Loans and Charge Off Recoveries staying in line with established policies and procedures and Ncua guidelines
- Responsible for analyzing accounts to determine best course of action
- Recruited, trained, and monitored team members performance for accuracy and documenting daily
- Liaised with different departments to ensure production goals are met
- Developed safety plans, policies, and procedures
- Project Manager for Accelerate (Collection Software) Upgrade to Version 16
- Responsible for scheduling hours for direct reports, conducting reviews and disciplinary action if needed
- Reviewed and prepared charge off reports, Bankruptcy Reports, Delinquency Reports and loan modification reports for the director and Board members
- Reviewed accounts for qualifications for a modification
- Responsible for required training such as BSA, and other required courses for a financial institution
- Managed all associates by completing performance reviews and submitting promotional suggestions to upper-level management.
Collection Manager
Nymeo FCU
06.2014 - 03.2018
- Tracked and evaluated collections productivity daily to adapt strategies and maintain targets
- Worked with management team to identify problems and improve customer service levels
- Hired, developed, and retained diverse and highly effective collections team bringing in $100,000 per month
- Monitored and maintained collections platform, tracked analytics, and reported on performance regularly to the board
- Established repayment schedules that worked with the customer's financial situation
- Monitored overdue accounts to track new payments and document continued issues
- Helped to achieve long-term financial goals by negotiating credit extensions between clients and businesses
- Worked with credit departments to coordinate merchandise repossessions
- Developed and implemented strategies to enhance customer satisfaction and maximize retention.
Warehouse Supervisor
Midasco
04.2009 - 05.2014
- Maintained warehouse inventory by conducting monthly physical counts and reconciling variances
- Developed and distributed daily reports to support and enhance work of warehouse departments and operational planners
- Updated training matrices, documentation, and materials and implemented strategies to maintain team compliance with SOPs
- Met warehouse financial standards by monitoring expenditures, identifying variances, and providing annual budget information
- Taught employees about important procedures and enforced policies for efficient and successful warehouse operations
- Collaborated with senior management to develop continuous improvement methodology in key areas of service, profit, and growth
- Held team accountable and coached through problems to address performance issues
- Reviewed operations regularly to maintain strong quality assurance standards
- Balanced staffing requirements, work hours, and vacations to effectively coordinate employee schedules
- Planned long-range warehousing needs based on sales forecasts and input from management
- Communicated information and updates via regular meetings and one-on-one support to continuously improve warehouse operations.
Production/Warehouse Supervisor
Quikrete Companies LLC
01.2007 - 03.2009
- Incentivized employees to exceed performance targets and maximize team productivity
- Troubleshot and resolved issues with warehouse orders to maintain smooth operations
- Updated training matrices, documentation, and materials and implemented strategies to maintain team compliance with SOPs
- Met warehouse financial standards by monitoring expenditures, identifying variances, and providing annual budget information
- Held team accountable and coached through problems to address performance issues
- Led with positive approach and dedication to associate mentorship and customer satisfaction
- Collaborated with senior management to develop continuous improvement methodology in key areas of service, profit, and growth
- Monitored employee practices and corrected teams on insufficient safety practices
- Used critical thinking skills to find solutions to complex problems and escalated serious concerns to general management.
Education
No Degree - Six Sigma Certification
Sigma Forces
11.2023
Associate of Applied Science -
TESST College of Technology
Towson, MD12.2011
Skills
- Budget Planning
- Critical Thinking
- Project Management
- Planning
- SAP Core System
- WMS Core System
- Pivot Tables
- Training
- Business operations
- Logistics
- Warehouse Management
- Process Improvement
- Supply Chain
- Analytics
- ERP Systems
- Root Cause Analysis
- Warehouse Supervisor Experience
- Microsoft Excel
- Warehouse experience
- Management
- Operations Management
- Inventory Control
- Employee evaluation
- 5S
- Lean Manufacturing
- Distribution Management
- Workflow Planning
- Business Development
Certification
OSHA 30, 08/01/08, Present
Personal Information
- Military Service Branch: United States Army
- Military Service Rank: E-4
Timeline
General Manager
AMARR COMPANY
03.2022 - Current
DC Operation Supervisor
Tractor Supply Distribution Center
09.2020 - 02.2022
Operation Manager (Call Center/Default Management)
S3 Shared Solutions
03.2018 - 11.2019
Collection Manager
Nymeo FCU
06.2014 - 03.2018
Warehouse Supervisor
Midasco
04.2009 - 05.2014
Production/Warehouse Supervisor
Quikrete Companies LLC
01.2007 - 03.2009
No Degree - Six Sigma Certification
Sigma Forces
Associate of Applied Science -
TESST College of Technology
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