JOHN COBB
Calera
Summary
Experienced district sales manager with a proven track record of managing sales teams. Thrives in fast-paced, dynamic environments and consistently achieves exceptional results. Recognized for effective collaboration and adaptability to ever-changing market conditions, leveraging strong leadership and strategic planning skills.
Overview
16
16
years of professional experience
Work History
District Sales Leader
PepsiCo
02.2023 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Identified growth opportunities within the district to expand market share and increase profitability.
- Achieved regional sales goal of $13 million by resolving problems, training staff members, and completing action plans.
- Reduced employee turnover rate by developing comprehensive onboarding programs for new hires.
Store Manager
Walgreens
01.2021 - 02.2023
- Oversee the entire store operations for both front end and pharmacy
- Create store scheduling and manage budget based on monthly forecast allocation
- Utilize Kronos review hours and process payroll
- Analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock
- Reviews and analyzes asset protection data and develops and implements action plans to reduce loss
- Monitors and analyzes the customer service provided by team members
- Offers feedback and coaching
- Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records
- Supervises operation of the store and team members, opening/closing/changing shifts, and task delegation to team members
- Handles customer inquiries and complaints
- Monitor inventory levels through proper execution of updating on-hands, scanning for visual outs, and manual ordering process
Assistant Store Manager
Walgreens
11.2017 - 01.2021
- Monitors and analyzes the customer service provided by team members
- Offers feedback and coaching
- Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records
- Supervises operation of the store and team members, opening/closing/changing shifts, and task delegation to team members
- Analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock
- Reviews and analyzes asset protection data and develops and implements action plans to reduce loss
Merchandising Execution Associate
Home Depot
04.2016 - 11.2017
- Ensure Plan-o-grams are set to compliance
- Ensure product is presented in an appealing manner
- Maintain, order, and install the materials
- Perform focused packed-down on items
Customer Care Professional
Bright House Networks
04.2015 - 09.2015
- Meet the needs of the customer request or concern through positive engagement
- Identify the needs of the customer by asking clarifying questions to effectively promote our products and services and articulate the features and benefits in a competitive environment through successful negotiations
- Create customer loyalty by serving as a brand spokesperson while demonstrating a variety of selling techniques resulting in sales of our products and services
- Proactively learn new information, report customer impacting concerns, think outside the box on customer resolutions and share best practices with others
State Farm Payment Plan Representative
State Farm
10.2013 - 04.2015
- Support flexible billing options program
- Respond both orally and in writing to inquiries from policyholders, Agency force, general departments, regulatory departments, mortgage companies, banks, claim representatives, and department employees
- Provide exceptional customer service and build positive relationships with both internal and external customers
Claims Service Specialist
Allstate Insurance
07.2012 - 10.2013
- Answer an average of40 calls per day by establishing insurance claims and addressing customer inquiries and solving problems
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Established and build rapport with every customer on every call
Merchandising/Presentation
Target
08.2008 - 07.2012
- Plan and execute store Plano-grams on weekly basis
- Establish and maintain effective teamwork
- Have effective store communication
- Provide excellent customer service
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Conduct weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation
- Maintain cleanliness and presentation of stock room and production floor
- Organized store merchandise racks by size, style, and color to promote a visually appealing environment
Education
MBA - Business
University of Alabama At Birmingham
Birmingham, AL12-2023
Bachelor of Arts - General Studies with Concentration in Operations/Project Management
Southern New Hampshire University
01.2017
Associate of Science - Business Administration
Herzing University
Birmingham, AL01.2010
Skills
- MS Office proficient (Excel, Word, Outlook, PowerPoint)
- Time Management
- Problem-solving
- Customer-oriented
- Interpersonal communication
- Critical Thinking
- Sales team leadership
- Staff management
- Performance improvements
- Sales analysis
Timeline
District Sales Leader
PepsiCo
02.2023 - Current
Store Manager
Walgreens
01.2021 - 02.2023
Assistant Store Manager
Walgreens
11.2017 - 01.2021
Merchandising Execution Associate
Home Depot
04.2016 - 11.2017
Customer Care Professional
Bright House Networks
04.2015 - 09.2015
State Farm Payment Plan Representative
State Farm
10.2013 - 04.2015
Claims Service Specialist
Allstate Insurance
07.2012 - 10.2013
Merchandising/Presentation
Target
08.2008 - 07.2012
Associate of Science - Business Administration
Herzing University
MBA - Business
University of Alabama At Birmingham
Bachelor of Arts - General Studies with Concentration in Operations/Project Management
Southern New Hampshire University