John Cody
Summary
Detail-oriented and analytical client partnership professional with 1.5+ years of experience. Skilled in building internal processes to meet client objectives, coordinating logistics, creating detailed reports, and resolving escalated situations. Adept at solving complex problems and ensuring client satisfaction through efficient solutions.
Overview
3
3
years of professional experience
Work History
Account Manager - Client Partnership Team
Ansira
03.2024 - Current
- Ensure that clients meet brand standards and expectations
- Create and present comprehensive business status reports to clients
- Analyze and solve intricate problems, providing actionable solutions
- Oversee and manage a team of five, ensuring effective operations
- Integral part of new business development efforts, proposing and selling solutions to optimize client profits
Senior Operations Specialist
Ansira
08.2021 - 03.2024
- Identified workflow improvements and collaborated with the operations team to establish new procedures
- Collected, organized, and provided data to maintain program status and customer commitments
- Analyzed key aspects of the business to evaluate factors driving results and summarized findings into presentations
- Evaluated trends to understand competitive environments and assess current strategies
- Educated clients on account services and resolved client inquiries regarding compliance standards
- Assisted various departments with change implementation by communicating new improvement plans and expectations
- Trained and mentored six employees in 2022
- Managed over 30 customer calls per day to ensure premier client relationships
Education
Bachelor of Business Administration - Marketing
University of Mississippi
05-2021
Skills
- Ability to adapt and work across different teams and parts of the business
- Identify, analyze, and solve problems
- Client Relationship Management
- Excel in a team environment
- Proficient in Microsoft Office applications
- Ability to work in high-pressure situations
- Business Development
- Project Management
- Analytical Thinking
- Leadership
Timeline
Account Manager - Client Partnership Team
Ansira
03.2024 - Current
Senior Operations Specialist
Ansira
08.2021 - 03.2024
Bachelor of Business Administration - Marketing
University of Mississippi
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