John Coe

• Prepared and delivered appropriate presentations on products and services.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Monitored stock levels and placed orders when necessary.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Developed strong relationships with customers through regular follow-up contact.
• Adhered to all safety regulations while driving and loading and unloading products.
• Kept accurate logs of all deliveries and trips.
• Followed safety rules to keep clean driving record with no accidents or incidents.
• Accurately completed paperwork associated with deliveries, including manifests, bills of lading and other documents.

• Developed and monitored budget, reducing expenses without compromising quality.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Ensured compliance with safety regulations in accordance with company policy.
• Implemented strategies to achieve sales targets and increase store profitability.
• Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
• Conducted inventory management activities such as receiving shipments and maintaining stock levels.

• Taught frontline leadership how to improve labor and management interactions, to keep employee engagement and productivity at optimal levels.
• Responsible for labor planning and production over 64 acres, with a labor force of 350 employees.
• Administrative duties include payroll validation and correction, employee accountability documents, and labor tracking.
• Monitored employee attendance records, payrolls, and vacation requests.
• Conducted regular performance reviews to ensure employees were meeting expectations.
• Enforced company policies related to labor relations.
• Provided guidance to supervisors regarding employee discipline issues.
• Participated in meetings with senior executives regarding long-term workforce planning strategies.
• Conducted training sessions on the proper use of timekeeping systems.

As ASM-Sales I was primarily responsible for managing and driving sales and margin in alignment with the financial plan of the store.

Also, the ASM Sales is expected to provide full leadership over the store at any point in the absence of the Store Manager.

• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Assisted in recruiting efforts by interviewing candidates for open positions in the store.
• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Direct and supervise employees engaged in sales, inventory-taking, and store merchandising.
• Reviews sales, product category performance, to develop strategies that maximize sales and margin.
• Set clear and measurable sales, margin, and close rate goals to increase comp sales by 10% annually, and grow the average ticket.
• Drive sales and margin throughout the store with a $31 million annual target and 35% margin.
• Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
• Collaborated with department heads to identify opportunities, develop timely solutions, and create action plans.
• Accountable for a 117-thousand-square-foot building.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Prepared staff work schedules and assigned team members to specific duties.
• Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
• Ensured compliance with all safety regulations throughout the store premises.
• Completed weekly schedules according to payroll policies.
• Trained staff to deliver outstanding customer service.
• Coach, mentor, and develop all associates in a sales and service culture.

• Removed all trash from residents rooms, including emptying wastebaskets and properly disposing of all soiled linen.
• Thoroughly cleaned nursing home establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
• Requested maintenance orders to fix non-working equipment and address any room damage.

Cultivated in a leadership environment that developed the basic warrior through experience and coaching. The Infantry provides versatility in chaotic, and uncertain conditions.

• Gained unmatched leadership skills and dependability.
• Effective decision-maker in high-pressure environments.
• Patrolled areas and granted restricted access to authorized personnel.
• Followed orders from a fire team leader quickly and without question.