John Cofield
Pflugerville
Summary
20 years of sales and customer service experience, 15 years of management experience
Overview
9
9
years of professional experience
Work History
Keyholder Manager
K & G fashion and superstore
Austin
09.2023 - Current
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Developed extensive product knowledge, growing revenue and building consumer base.
Career Specialist
Fedcap
Augusta
05.2022 - 01.2023
- Maintained up-to-date knowledge of labour market trends, recruitment practices and career resources.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
Census Clerk
The United States Census Bureau
Gardiner
12.2019 - 11.2021
- Reviewed existing documents such as birth certificates or driver's licenses to verify identity of respondents.
- Utilized online resources such as GIS mapping programs for locating residences within assigned territories.
- Ensured that confidential information was kept secure at all times during enumeration process.
Sales Specialist
Lowe's
Augusta
03.2016 - 07.2017
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Prepared and delivered appropriate presentations on products and services.
Customer Service Representative
Department of Labor
Augusta
01.2016 - 03.2016
- Identified opportunities for upselling additional products or services based on customer needs.
- Supported sales team members to drive growth and development.
- Took special orders in person and over telephone, generating additional revenue every month.
Sales Manager
Nordstrom's Department Store
Education
Associate degree - Business Management
ITT Tech
04.2014
Certificate - Hospitality Management
Old Dominium University
05.2003
Skills
- Customer relationship management
- Team leadership
- Outlook
- Excel
- Word
- Zoom
- Problem-solving skills
- Performance improvement
Community Service
CEO non-profit, The Men of the 21st Century Mentoring Program
Technology Skills
- Microsoft Suite
- Outlook
- Excel
- Word
- Zoom
Timeline
Keyholder Manager
K & G fashion and superstore
09.2023 - Current
Career Specialist
Fedcap
05.2022 - 01.2023
Census Clerk
The United States Census Bureau
12.2019 - 11.2021
Sales Specialist
Lowe's
03.2016 - 07.2017
Customer Service Representative
Department of Labor
01.2016 - 03.2016
Sales Manager
Nordstrom's Department Store
Associate degree - Business Management
ITT Tech
Certificate - Hospitality Management
Old Dominium University
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