John Cole
Transportation
Reno,NV
Summary
Transportation Supervisor at GEODIS with a proven track record in account management and policy development. Successfully managed $22 million in revenue while enhancing customer service delivery and training a high-performing team. Expert in invoice auditing and performance evaluation, consistently achieving high on-time delivery rates and resolving complex customer issues.
Overview
21
21
years of professional experience
Work History
Transportation Supervisor
GEODIS
Reno
05.2004 - Current
- Manage five customer accounts that had a combined gross revenue in 2024 of $22 million and net revenue of $1.7 million.
- Supervise and train a staff of 5 to 7 planners and coordinators who plan, consolidate, schedule, and track between 150 and 200 LTL and truckload orders per day.
- Resolve customer complaints in a professional manner by providing appropriate solutions or alternatives.
- Review and audit carrier and customer invoices weekly for accuracy, prior to the customer's weekly invoices.
- Manage and follow up on customers' accounts receivable.
- Developed and implemented policies for the efficient use of resources and improved customer service delivery, including consolidations, two-stop truckloads, or pool trucks.
- Create standard operating procedures for all accounts and processes.
- Conducted regular meetings with customers, carriers, vendors, management, and staff to address any issues or concerns regarding problem areas.
- The team tracks the delivery of shipments to ensure on-time arrival at the destination. Report any issues or delays to the customers.
- Evaluated monthly and quarterly performance and KPI metrics, such as on-time delivery rate, accuracy rate, and cost per shipment.
Education
BBA - Logistics And Supply Chain Management
University of Nevada
Reno, NV12-2001
Skills
- Account management
- Policy development
- Invoice auditing
- Customer service
- Supply chain management
- Performance evaluation
- Employee training
- Problem solving
- Scheduling
- Transportation planning
Affiliations
- Current and past volunteer roles within church, youth sports organizations, cub scouts, etc...
- Like to hike and travel
References
References available upon request.
Timeline
Transportation Supervisor
GEODIS
05.2004 - Current
BBA - Logistics And Supply Chain Management
University of Nevada
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