John Coleman

Operation Supervisor overseeing general operations in the Unloads. I'm in charge of production and managing approximately 35 employees who are assigned to my Dock.

• Developed and implemented training programs to enhance employee skills and knowledge.
• Conducted needs assessments to identify training gaps and opportunities for improvement.
• Facilitated workshops and seminars to promote professional development among staff.
• Collaborated with department leaders to align training initiatives with organizational goals.
• Evaluated training effectiveness through feedback and performance assessments.
• Mentored junior trainers, fostering skill development and knowledge sharing within the team.
• Streamlined onboarding processes, improving new hire integration and engagement rates.
• Utilized learning management systems to track progress and maintain training records efficiently.
• Identified training needs and planned classes accordingly.
• Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
• Assessed skill gaps for employees and developed training courses to meet identified needs.
• Facilitated open communication channels between the trainees and instructors leading to a more cohesive learning experience.
• Conducted regular assessments of existing training programs, making adjustments as necessary to maintain effectiveness and relevance.
• Implemented post-training surveys and evaluations in order to measure the efficacy of delivered courses.
• Boosted team morale and collaboration through effective communication strategies and team-building exercises during training sessions.
• Adjusted instructional strategies according to student needs and understanding of material.
• Trained and licensed Number employees to enhance success in field operations.
• Championed a culture of learning and development within the organization, promoting continuous growth and improvement for all employees.

• Supervised daily operations to ensure compliance with safety protocols and regulations.
• Coordinated inmate transportation, maintaining security and procedural adherence during transfers.
• Managed staff schedules, optimizing resource allocation for efficient facility operations.
• Conducted training sessions for new officers, enhancing knowledge of policies and procedures.
• Investigated incidents and compiled reports, ensuring thorough documentation and follow-up actions.
• Developed strategies to improve rehabilitation programs, fostering positive inmate outcomes.
• Liaised with external agencies to coordinate services for inmates, enhancing support systems available.
• Evaluated staff performance regularly, providing constructive feedback to promote professional growth.
• Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
• Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
• Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
• Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members and adherence to protocol.
• Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
• Reduced instances of misconduct by establishing positive relationships with inmates and addressing grievances in a timely manner.
• Maintained safety within the correctional facility through consistent monitoring and enforcement of rules and regulations.
• Managed daily operations within assigned unit, ensuring adequate staffing levels were maintained and resources were allocated effectively.
• Evaluated staff performance regularly through observation and feedback sessions to support their professional development and maintain high levels of competence within the team.
• Coordinated responses to emergency situations arising in different prison locations.
• Developed schedules for subordinate officers that ensured adequate coverage across all shifts while also considering individual needs and preferences.
• Conducted regular inspections of the physical facilities within the unit, identifying any maintenance or safety concerns that required immediate attention.
• Collaborated with multidisciplinary teams to address inmate needs, promoting rehabilitation efforts and reducing recidivism rates.
• Enhanced staff performance by providing ongoing training, guidance, and support to correctional officers under my supervision.
• Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.