Summary
Skills
Work History
Education
Previous Positions
Overview
John Collins

John Collins

Belmont,CA

Summary

IT Asset & Deployment Management, with a proven track record in optimizing asset management and achieving significant cost savings. Strong expertise in vendor relations and cross-departmental collaboration to enhance team effectiveness. Committed to ensuring seamless deployments, and exceptional support for end users.

Skills

  • IT asset lifecycle management
  • Deployment strategy
  • Risk assessment and compliance
  • Vendor management
  • Process optimization
  • Budget planning and management
  • Technical support and training
  • Team leadership
  • Resource allocation

Work History

IT Asset & Deployment Manager

VMware
Palo Alto, CA
10.2019 - 11.2024
  • Develop effective practices for asset tracking, inventory, and lifecycle management.
  • Led collaboration with IT and finance teams for precise budget forecasting.
  • Negotiated improved vendor terms, ensuring reliable delivery timelines.
  • Enhanced new hire deployment processes for optimal onboarding experiences.
  • Developed and implemented tools to improve team effectiveness and deliverables.
  • Decreased annual spending by over $2 million by following enhanced practices.
  • Conducted regular asset audits, contributing to a significant reduction in compliance risks.

Engineer - Onsite Help Desk Back-fill - Hardware Repair

Worldwide TechServices
Tewksbury, MA
01.2019 - 10.2019
  • Managed technical support requests as first-level IT helpdesk for all staff and management.
  • Provided technical support to end users, both on-site, and remotely.
  • Installed, configured, and supported Windows computers, printers, and peripherals.
  • Compiled self-help guides following established protocols.
  • Created and terminated Active Directory accounts and Exchange mailboxes.
  • Delivered training for end users with corporate applications.
  • Documented IT assets and maintained comprehensive inventory records.
  • Oversaw electronic waste disposal and recycling processes.

Pro Desk Sales Manager - Night Operations Supervisor - Key Carrier

Home Depot
San Mateo, CA
01.2014 - 01.2019
  • Drove customer development and growth through effective relationship management.
  • Executed strategic planning for departmental development and process improvement.
  • Conducted failure analysis to enhance operational efficiency.
  • Managed team training, scheduling, and project planning for compliance.
  • Ensured O.S.H.A and DOT compliance across operations.
  • Oversaw inventory cycle counts and materials management for streamlined logistics.

Senior IT Engineer - Migration Role

IBM
San Mateo, CA
01.2009 - 01.2011
  • Migrated server lab environment to IBM VM standards, enhancing efficiency and performance.
  • Facilitated user adaptation to IBM standard environment through effective preparation materials.
  • Supported Sterling Commerce West Coast users across desktop and back office platforms.
  • Managed transition of Sterling Commerce West Coast users and lab to IBM standards post-acquisition.
  • Oversaw relocation of San Mateo Q&A Lab to Texas, ensuring minimal disruption.
  • Developed comprehensive training materials for effective utilization of new environment.

Senior IS Engineer (West Coast Help Desk Lead)

Stirling Commerce
San Mateo, CA
01.2006 - 01.2009
  • Delivered comprehensive support and information on products and services as Help Desk lead.
  • Developed and maintained a custom sales demo environment to enhance customer experiences during engagements.
  • Engineered custom SFTP data exchange for seamless data management between customers and internal teams.
  • Served as technical lead for transitioning West Coast lab environments from acquired organizations.
  • Converted user login systems from proprietary applications to Active Directory for over 1,500 employees.
  • Facilitated effective file management solutions for B2B and B2C operations within a previous software company.

Senior IS Engineer/Help Desk Lead Technician

Comergent Technologies
San Mateo, CA
01.1998 - 01.2006
  • Executed IT functions, encompassing data center management and disaster recovery planning.
  • Outlined and maintained service level agreements (SLAs) to fulfill Help Desk requirements.
  • Managed vendor relationships to enhance technical support and application development.
  • Directed project management for a successful Salesforce integration initiative.
  • Collaborated with department heads to assess and implement scaling requirements.

Education

Programmer -

CLC, San Francisco

Associate of Arts - Art History and Theater Focus

Santa Rosa Junior College, Santa Rosa, CA

Previous Positions

  • Senior IT Consultant, Daedalus Computer Services, San Francisco, CA
  • Systems Administrator/Help Desk Lead Technician, Direct Marketing Research Associates, Palo Alto, CA

Overview

27
27
years of professional experience

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