John Collins
Hudson,NH
Summary
Experienced and reliable professional with a strong track record at Hudson Fire Department. Excelled in high-pressure environments and demonstrated exceptional coordination skills for efficient emergency response. Proficient in dispatch software and possess active listening abilities, resulting in significant improvements in response times. Expertise in public safety and strong teamwork contribute to operational excellence while maintaining utmost quality and safety standards.
Overview
23
23
years of professional experience
Work History
Fire & EMS Dispatcher
Hudson Fire Department
02.2015 - Current
- Collaborated closely with field units, ensuring clear communication channels for optimal operational efficiency.
- Demonstrated commitment to maintaining a safe work environment by adhering strictly to safety regulations at all times.
- Improved response times by efficiently coordinating emergency services and dispatching appropriate units.
- Assisted callers in remaining calm during emergencies, providing critical support while waiting for first responders to arrive.
- Contributed to the overall success of the department by willingly accepting additional responsibilities and offering assistance when needed.
- Maintained updated knowledge of local geography, ensuring quick identification of locations during emergency calls.
- Reduced errors in incident reporting by implementing a thorough documentation process for all calls and activities.
- Managed high-pressure situations with calm decision-making, leading to more effective responses to emergencies.
- Coordinated with multiple agencies to deliver prompt assistance during major incidents or disasters.
- Contributed to overall team success with consistent adherence to departmental policies and guidelines.
- Ensured smooth shift transitions by accurately communicating relevant information to incoming dispatchers.
- Kept accurate records of dispatched vehicles and personnel, allowing for better resource tracking during emergencies.
- Enhanced communication between first responders and the public by providing accurate and timely information.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
News Journalist
MediaNews/LowellSun/NHBroadcaster
02.2002 - 02.2015
- Wrote, edited and produced stories for Internet and digital channels.
- Researched and gathered information to develop accurate and credible stories.
- Developed story ideas and conducted interviews with industry experts and celebrities.
- Covered high-profile events such as political elections and natural disasters, providing timely updates to readers.
- Conducted thorough fact-checking of all written materials, maintaining the integrity of published content.
- Performed research and checked facts to maintain high standard of journalistic integrity.
- Adapted writing style for diverse audiences across print, online, and multimedia platforms.
- Collaborated with editors and other journalists to create compelling content.
- Evaluated and followed up on news leads and news tips to develop story ideas.
- Utilized social media to engage readers and promote content.
- Edited and proofread articles to achieve peak accuracy and quality.
- Cultivated strong relationships with sources and other contacts to support leads and story development.
- Collaborated with editors to refine article content, ensuring clarity and accuracy while adhering to strict deadlines.
- Enhanced publication''s reputation by consistently delivering high-quality, well-researched articles on various topics.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor Of Arts -
Colby College
Waterville, MESkills
- Call prioritization
- Dispatch software
- Public safety awareness
- Stress tolerance
- Emergency protocols
- Incident command system
- Geographical expertise
- Radio communication
- Quick learner
- Accuracy and precision
- Confidentiality
- Teamwork
- Teamwork and collaboration
- Prioritizing situations
- Listening skills
- Dependable and responsible
- Multitasking Abilities
- Reliability
- Excellent communication
- Effective communication
- Active listening
- Verbal and written communication
- Situational awareness
- Dispatch coordination
- Computer-aided dispatching
- Flexible schedule
- Information documentation
- Confidentiality understanding
- Map reading skills
- Self motivation
- Medical terminology
- Computer literacy
- Information gathering
- Information intake
- Documentation
Timeline
Fire & EMS Dispatcher
Hudson Fire Department
02.2015 - Current
News Journalist
MediaNews/LowellSun/NHBroadcaster
02.2002 - 02.2015
Bachelor Of Arts -
Colby College
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