John Collins
Billerica,MA
Summary
Proven leader with extensive experience at James W. Flett, adept in customer engagement and employee management. Excelled in maintaining a safe, efficient work environment, boosting productivity, and resolving conflicts effectively. Skilled in health and safety protocols, ensuring project success and optimal team performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dispatcher
James W. Flett
08.2016 - 01.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Shop Manager
James W. Flett
01.2015 - 01.2025
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
Heavy Equipment Operator
James W Flett
02.2011 - 01.2015
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Ensured timely project completion with efficient execution of excavation, grading, and site preparation tasks.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Optimized machine performance with regular cleaning, lubrication, and maintenance checks in accordance with manufacturer guidelines.
- Increased productivity by operating heavy machinery such as backhoes, bulldozers, and excavators for various construction projects.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Contributed to a positive work environment through effective teamwork, communication, and adherence to safety protocols.
- Enhanced worksite safety by conducting thorough equipment inspections and routine maintenance.
- Operated machining equipment safely with team of operators.
- Met project demands consistently through careful and consistent operation of heavy equipment.
Construction Laborer
James W Flett
06.2005 - 02.2010
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Promoted a positive work environment by cooperating with team members and demonstrating strong work ethic at all times.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Conducted daily site inspections to identify potential safety hazards.
- Operated power equipment to move materials and promote job efficiency.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Education
Belmont High School
Belmont Ma Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Employee scheduling
- Customer engagement
- Task delegation
- Employee motivation
Certification
Hoisting license 2A
Mass Driver license class D
Timeline
Dispatcher
James W. Flett
08.2016 - 01.2025
Shop Manager
James W. Flett
01.2015 - 01.2025
Heavy Equipment Operator
James W Flett
02.2011 - 01.2015
Construction Laborer
James W Flett
06.2005 - 02.2010
Belmont High School
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