John Combs
Chattanooga,TN
Summary
Solutions Specialist with extensive knowledge of industry trends and market dynamics. Proven track record in retail sales, achieving sales targets through exceptional communication and a deep understanding of customer needs. Recognized for enhancing customer loyalty by creating positive shopping experiences and employing effective problem-solving skills. Improved store layout for optimized product visibility, resulting in increased customer satisfaction.
Overview
15
15
years of professional experience
Work History
Sales
ATT
Cleveland, TN
06.2024 - Current
- Consistently achieved sales goals with precise transaction handling.
- Answered customer inquiries regarding product features, pricing, and availability.
- Provided technical support to customers with existing devices and troubleshooted issues they were having.
- Described merchandise and explained use, operation and care.
Gutter Installer
Taylor's Sheet Metal
Chattanooga, TN
09.2022 - 06.2024
- Implemented installation of downspouts and elbows in existing properties.
- Maintained good housekeeping on the job site, the company truck, and kept an accurate tool inventory.
- Provided excellent customer service by answering any questions customers had about the installation process.
Carrier Sales Representative
Network Trans
Chattanooga
07.2021 - 09.2022
- Achieved monthly sales goals by negotiating with carriers across the country
- Tracked our customer's loads and updated customer hour by hour
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability
Solutions Specialist
Verizon Wireless
Chattanooga
02.2012 - 07.2021
- Resolved Customer issues quickly and efficiently to enhance overall customer satisfaction ratings
- Implemented corrective actions to fix the root causes of various issues
- Implemented software programs to increase operational efficiency
- Recommended new products and services to customers
- Answered Customer questions about billing account issues and upgrade possibilities
- Conducted troubleshooting and diagnostic procedures on customer devices
Retail Sales Associate
Wolf Camera and Video
Chattanooga
01.2010 - 02.2012
- Greeted customers and helped with product questions, selections, and purchases
- Helped customers complete purchases, locate items and join reward programs
- Met quotas and goals to progress Success
Education
High School Diploma -
Ooltewah High School
01.2010
Skills
- Proficient in Team Engagement
- Resolving Problems and Incidents
- Training Material Development
- Creative Solutions
- Meeting Performance Objectives
Timeline
Sales
ATT
06.2024 - Current
Gutter Installer
Taylor's Sheet Metal
09.2022 - 06.2024
Carrier Sales Representative
Network Trans
07.2021 - 09.2022
Solutions Specialist
Verizon Wireless
02.2012 - 07.2021
Retail Sales Associate
Wolf Camera and Video
01.2010 - 02.2012
High School Diploma -
Ooltewah High School
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