John Cone
Fort Worth
Summary
Dynamic professional with extensive experience at State Farm, excelling in claims processing and customer satisfaction. Proven ability to enhance operational efficiency through meticulous attention to detail and effective problem-solving. Adept at collaborating with teams to achieve goals while maintaining high standards of accuracy and compliance in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Claim Associate Auto Express
State Farm
09.2021 - 04.2024
- Consistently met or exceeded performance metrics in key areas such as accuracy, timeliness, and customer satisfaction ratings.
- Managed a high volume of claims efficiently by prioritizing tasks in a fast-paced hybrid call center environment.
- Enhanced customer satisfaction by promptly addressing client concerns and resolving disputes professionally.
- Contributed to team goals by collaborating with peers and sharing best practices for improved performance.
- Established rapport with clients through empathetic communication skills while managing sensitive information during claim evaluation processes.
- Demonstrated advanced technical skills in navigating internal systems for efficient record-keeping and data management related to claim files.
- Collaborated with adjusters and underwriters to verify coverage details, ensuring accurate claim settlements.
- Reduced fraudulent claims through thorough investigations and strict adherence to company policies.
- Streamlined the claims process for faster resolution, utilizing strong organizational skills and attention to detail.
- Managed workload and priorities to meet claims processing meet deadlines.
- Posted payments to accounts and maintained records.
Electronic Sales Associate
Walmart
03.2019 - 08.2021
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Applied knowledge of electronics products to educate prospects and customers.
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
- Entrusted as a key holder for the department.
Fiber Network Technician
Frontier/Verizon/GTE Communications
10.1997 - 12.2019
- Ensured smooth operations, maintaining accurate records of all work performed on the fiber network system.
- Promoted a safe working environment by adhering to industry best practices, safety regulations, and company policies during all tasks involving fiber optics technology.
- Improved network performance by conducting thorough fiber optic installations, testing, and troubleshooting.
- Contributed to project success by assisting in the planning, installation, and commissioning of new fiber optic networks.
- Increased client retention through proactive communication and prompt resolution of technical concerns.
- Mitigated potential risks with diligent inspection and repair of damaged cables or connectors.
- Expedited service restoration times after outages using adept problem-solving skills and knowledge of fiber network architecture.
- Boosted company reputation by consistently delivering high-quality work, ensuring client satisfaction and repeat business.
- Strengthened team capabilities through mentoring less experienced technicians on proper techniques in handling delicate optical fibers and equipment.
- Assured quality control, performing fiber splicing, termination, and documentation procedures.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- OSHA Certified as a Competent Person.
- In-Charge Supervisor in Grapevine, Southlake and Colleyville area for 3 1/2 years.
Education
High School Diploma -
Sharpstown Sr High School
Houston, TXAthletics Training
Texas A&I University
Kingsville, TXSkills
- Claims processing
- Claims investigation
- Payments posting
- Policy interpretation
- Documentation processing
- Microsoft office
- Teamwork and collaboration
- Problem-solving
- Time management
- Critical thinking
- Attention to detail
- Information verification
- Multitasking
- Proficient in [software]
- Excellent communication
- Insurance coverage verification
- Organizational skills
- Verbal and written communication
- Goal setting
Timeline
Claim Associate Auto Express
State Farm
09.2021 - 04.2024
Electronic Sales Associate
Walmart
03.2019 - 08.2021
Fiber Network Technician
Frontier/Verizon/GTE Communications
10.1997 - 12.2019
High School Diploma -
Sharpstown Sr High School
Athletics Training
Texas A&I University
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