John Connolly
San Diego,CA
Summary
Driven and versatile professional with a robust background at Discount Tire, advancing from Technician to Service Coordinator. Demonstrated excellence in team leadership and client advocacy, enhancing customer satisfaction and streamlining service delivery. Skilled in accurate recordkeeping and relationship building, significantly improving operational efficiency and team productivity. Have experience with hard work know what needs to be done and am dedicated to getting the task at hand done efficiently.
Overview
3
3
years of professional experience
Work History
Service Coordinator
Discount Tire
03.2023 - 08.2024
- Worked my way through the ranks of Discount Tire from a Technician up to Service Coordinator and was certified to work in the office selling tires.
- Have experience with both manual labor as well as customer service and can be flexible with whatever I am needed to do.
- Managed a group of people to get a task done and have experience working with other people as well.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
- Streamlined service coordination processes for improved team productivity and response times.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Streamlined communication between service departments, ensuring timely updates and reducing errors.
- Supported introduction of new services, conducting market research and gathering initial customer feedback.
- Organized training sessions for staff, raising quality of customer service provided.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
Construction Worker
Allied Contracting
06.2021 - 08.2021
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
- Implemented safety protocols, significantly reducing workplace accidents.
- Adapted to rapidly changing weather conditions and schedules, ensuring project continuity and efficiency.
- Enhanced team efficiency by streamlining on-site communication protocols.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Managed safe and efficient use of tools and equipment on construction sites.
- Provided labor support to carpenters, masons and other skilled trades.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
Education
No Degree - Rangeland Ecology And Watershed Management
University of Wyoming
Laramie, WY05-2028
High School Diploma -
Patrick Henry High School
San Diego, CA06-2024
Skills
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
- Team Leadership
- Time Management
- Organizational Skills
- Multitasking
Timeline
Service Coordinator
Discount Tire
03.2023 - 08.2024
Construction Worker
Allied Contracting
06.2021 - 08.2021
No Degree - Rangeland Ecology And Watershed Management
University of Wyoming
High School Diploma -
Patrick Henry High School