John Contreras Ruiz Cruz
Milwaukee,WI
Summary
I have experience in being a Customer Service Representative,food runner,busser,etc from working at Sugar River Pizza But before that I worked at My fathers store as a cook, deli worker,server, etc. I am bringing top-notch skills in Customer Service/Restaurant work. I am Enthusiastic and reliable. I take pride in providing excellent customer service and creating memorable dining experiences for restaurant guest. I am Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sugar River Pizza
04.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Everything
La Oaxaquena
09.2017 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Sun Prairie High School
Sun Prairie, WI06.2024
Skills
I speak English and Spanish and can understand Portuguese
- Teamwork and Collaboration
- Memory retention
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Strong Work Ethic
- Cash Handling
- Guest Engagement
- Menu Memorization
- Food Running
- High-volume dining
- Food safety understanding
- Sales Techniques
- Order Accuracy
- Relationship Management
- Dining area maintenance
- Allergy awareness
- Beverage Preparation
- Guest Seating
- Table Setting
- Item promotion
- Food station setup
- Menu presentation
- Foreign language proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary
Portuguese
Elementary
Timeline
Customer Service Representative
Sugar River Pizza
04.2023 - 05.2024
Everything
La Oaxaquena
09.2017 - 03.2023
High School Diploma -
Sun Prairie High School
Similar Profiles
Isaac FrankIsaac Frank
Server at Sugar River PizzaServer at Sugar River Pizza
Shannon MarieShannon Marie
Server at Sugar River Pizza CoServer at Sugar River Pizza Co
Bailey ZampardiBailey Zampardi
Volunteer at Sugar River United Methodist ChurchVolunteer at Sugar River United Methodist Church
Anadion MaddoxAnadion Maddox
In-Store Shopper at Whole Foods Market IncIn-Store Shopper at Whole Foods Market Inc
Jacob MayJacob May
Front End Courtesy Clerk at Pick N SaveFront End Courtesy Clerk at Pick N Save