Summary
Overview
Work History
Education
Skills
Timeline
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John Cook

Summary

With a proven track record at Spectrum, I excel in troubleshooting and customer service, enhancing operational efficiency and client satisfaction. My expertise spans technical repairs and fostering teamwork, with a commitment to safety and continuous improvement. Achievements include significantly reducing repeat service calls and mentoring junior technicians, showcasing my problem-solving abilities and positive attitude.

Overview

28
28
years of professional experience

Work History

Field Service Technician

Spectrum
01.2022 - Current


  • Upgraded hardware components, improving processing speeds and operational efficiency for data centers.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Followed safety procedures to avoid injuries in field.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Worked with diverse types of weather and ground conditions.
  • Reduced repeat service calls, meticulously performing quality checks after each repair.

Direct Support Staff Member

Laci Haven
03.2012 - 01.2022
  • Applied behavior intervention plans using specialized software to track patient progress.
  • Operated assistive communication devices to facilitate effective communication with non-verbal individuals.
  • Implemented individualized care plans based on patient needs and preferences.
  • Facilitated group activities to promote social engagement and skill development.
  • Demonstrated empathy and patience while providing care to individuals with diverse needs.
  • Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
  • Assisted clients with daily living tasks for increased autonomy and satisfaction.
  • Participated in ongoing training programs to enhance knowledge base and stay current on best practices within the field.
  • Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
  • Advocated for clients'' rights, ensuring they receive appropriate services, accommodations, and support in line with their individual needs.
  • Guided clients in building essential life skills such as budgeting, cooking, cleaning, and self-care routines for increased selfreliance.
  • Promoted safety and health by administering medications accurately and adhering to hygiene protocols.
  • Designed engaging activities tailored to individual needs, boosting client engagement and quality of life.
  • Documented client progress meticulously, enabling timely evaluation and adjustment of support plans.
  • Developed strong rapport with clients'' families, ensuring open communication channels for updates on progress or concerns.
  • Maintained clean, safe, and well-organized patient environment.
  • Transported clients to medical and dental appointments to provide support.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.

Firefighter Emt I

Upper Laural Fire and Rescue
03.2009 - 02.2010
  • Participated in regular training drills by practicing firefighting techniques and emergency response scenarios.
  • Promoted fire prevention initiatives with local organizations to enhance community safety and preparedness.
  • Operated firefighting equipment and tools to extinguish fires and protect property from extensive damage.
  • Collaborated with local agencies during emergency responses to enhance effectiveness of rescue operations.
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
  • Assisted in wildfire suppression efforts by coordinating with local, state, and federal agencies to establish containment lines and protect threatened structures.
  • Collaborated with law enforcement and other emergency services during large-scale emergencies for coordinated response efforts.
  • Led team in high-risk rescues, safely evacuating individuals from hazardous environments.
  • Carried out fire inspections to identify fire hazards and recommend corrective measures.
  • Maintained up-to-date knowledge of medical protocols and procedures to ensure accurate diagnoses and treatments.
  • Delivered comprehensive patient reports to hospital staff upon arrival to facilitate seamless transitions of care.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.

EMT-I

Jan Care Ambulance Service
06.2006 - 03.2009
  • Reduced response times by effectively managing resources and prioritizing calls for service.
  • Contributed to positive workplace culture by maintaining professionalism during high-stress situations and providing support to colleagues when needed.
  • Minimized complications from traumatic injuries by performing rapid assessments, applying splints or bandages as required.
  • Collaborated with other first responders for successful on-scene management and patient stabilization.
  • Continuously refined skills through ongoing education and training opportunities relevant to emergency medical services.
  • Provided high-quality pre-hospital care, including vital sign monitoring, wound care, and administering medications as needed.
  • Upheld strict compliance with local, state, and federal regulations governing emergency medical services operations at all times.
  • Safely transported patients between facilities while monitoring their condition en route to support continuity of care.
  • Communicated effectively with diverse populations during emergencies to gather information necessary for appropriate treatment plans.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.

Fire Fighter

City of North Topsail
05.2005 - 03.2006
  • Performed routine maintenance on firefighting apparatus to ensure operational status.
  • Provided education to community members on fire prevention measures.
  • Administered first aid for injured individuals at emergency scenes.
  • Responded to emergencies by operating fire suppression equipment.

0311 Infantry Rifleman

United States Marine Corps
06.1997 - 08.2004
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Maximized mission success with precise marksmanship skills, consistently hitting targets at long range distances.
  • Operated advanced communication systems to maintain situational awareness among team members during complex operations.
  • Supported humanitarian relief efforts by providing aid, security, and logistical support to affected communities.
  • Established strong working relationships with foreign counterparts while deployed overseas, fostering cooperation between allied forces during multinational operations.
  • Participated in joint exercises with other military branches to foster teamwork and improve overall combat effectiveness.
  • Served as a mentor for junior Marines, offering guidance on professional development and career progression opportunities within the infantry field.
  • Provided security during high-risk operations, ensuring the safety of personnel and assets.
  • Demonstrated leadership skills as a fireteam leader, effectively managing personnel assignments and coordinating tactical movements under pressure.
  • Led fire teams during battle drills and training exercises.
  • Conducted reconnaissance patrols to gather vital intelligence, enabling successful mission completion.
  • Maintained secure communication systems to relay information to and from command teams.
  • Executed directives from command center with necessary timeliness and efficiency.
  • Oversaw maintenance and repair of weapons and equipment to preserve operational readiness.
  • Analyzed terrain to identify advantageous positions for operations.

Education

Graduate Certificate - Field Tech V-VI

NCTI
Centennial, CO
10-2024

Skills

  • Problem-solving
  • Troubleshooting and repair
  • Positive attitude
  • Field repairs
  • Customer service
  • Technical troubleshooting
  • Teamwork and coordination
  • Valid Driver's license
  • Power tools operation
  • Courteous and professional
  • Diagnostic testing
  • Safety assessment
  • Equipment inspection

Timeline

Field Service Technician

Spectrum
01.2022 - Current

Direct Support Staff Member

Laci Haven
03.2012 - 01.2022

Firefighter Emt I

Upper Laural Fire and Rescue
03.2009 - 02.2010

EMT-I

Jan Care Ambulance Service
06.2006 - 03.2009

Fire Fighter

City of North Topsail
05.2005 - 03.2006

0311 Infantry Rifleman

United States Marine Corps
06.1997 - 08.2004

Graduate Certificate - Field Tech V-VI

NCTI

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John Cook