John Coolican
Miami,FL
Summary
Accomplished Strategic Account Manager and New Business Account Executive. Highly effective at creating, building and managing customer growth while retaining and providing an excellent customer experience.
Overview
27
27
years of professional experience
1
1
Certification
Work History
TPA Strategic Account Executive
UMR/ United Healthcare
Plantation, FL
06.2018 - Current
- Manage complex middle market Self Funded customers including Public Sector, Education and Health Systems.
- Developed pricing strategies to negotiate medical and stop loss contract renewals with key accounts.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Provided timely and accurate delivery of client communications.
- Achieved 98% retention over a 5 year period
- Top NPS scores in the Region
- Developed and maintain relationships with clients to understand their needs and provide solutions.
- Ensured compliance with ACA for customers
- Exhibit deep knowledge of products, establishing trust and respect.
- Responsible for overseeing the successful implementation of new customers.
Senior Client Manager
Cigna Healthcare
Sunrise, FL
07.2013 - 06.2018
- Extensive experience managing complex mid to large middle market clients including Public Sector/Education and Hospital Systems.
- Achieved 93% retention over a 5 year period.
- Developed and executed client funding strategies based on needs
- Proficient in multiple funding arrangements.
- Managed medical and pharmacy programs
Sr Sales Executive
AvMed Health Plans
Sunrise, FL
04.2009 - 07.2013
- Developed broker channels and relationships resulting in an increase of 20% in new business sales.
- Developed Self Funded medical programs for Mid Market customers.
- Role in developing new product offerings for Florida Market.
New Business Manager, Middle Market Sales
Cigna Healthcare
Sunrise, FL
09.2002 - 03.2009
- Successfully increased sales and membership growth by 15% through effective execution and management of new business opportunities.
- Achieved top producers' sales award, Gold Circle for three consecutive years.
- Leadership role working with pricing and product partners in developing new product package plans for South Florida and Georgia.
- Initiated and managed a local preferred broker pilot program in Savannah, GA to introduce the "Cigna" brand.
- Managed the General Agent and product distribution relationship in South Florida and Savannah, GA.
Middle Market Sales Representative
United Healthcare
Atlanta, GA
12.1999 - 09.2022
Supervisor, Medicare Sales
United Healthcare
Atlanta, GA
11.1997 - 06.1998
Medicare Sales Representative
United Healthcare
Atlanta, GA
11.1996 - 11.1997
Education
Bachelor of Science - Political Science
Florida State University
Tallahassee, FL12-1985
Skills
- Strong negotiation /listening skills
- Strategic Consultation
- Relationship Building
- Customer Focused
- Works collaboratively to achieve results
Accomplishments
2023 UMR Top Performer ancillary sales
2022 Pinnacle Qualifier UMR/United Healthcare
Three time Gold Circle Qualifier New Business Sales Cigna Healthcare
Certification
AvMed
- Latz Negotiation Institute
- State of Florida Life,Health & Variable Annuity License
Timeline
TPA Strategic Account Executive
UMR/ United Healthcare
06.2018 - Current
Senior Client Manager
Cigna Healthcare
07.2013 - 06.2018
Sr Sales Executive
AvMed Health Plans
04.2009 - 07.2013
New Business Manager, Middle Market Sales
Cigna Healthcare
09.2002 - 03.2009
Middle Market Sales Representative
United Healthcare
12.1999 - 09.2022
Supervisor, Medicare Sales
United Healthcare
11.1997 - 06.1998
Medicare Sales Representative
United Healthcare
11.1996 - 11.1997
Bachelor of Science - Political Science
Florida State University
Similar Profiles
Taherunnisa RidaTaherunnisa Rida
Customer First Representative at United Healthcare Group, UMRCustomer First Representative at United Healthcare Group, UMR
Payton BensonPayton Benson
Preservice Review RN at United Healthcare Group (UMR)Preservice Review RN at United Healthcare Group (UMR)
Marin ChristensenMarin Christensen
Senior Customer Service Representative at UMRSenior Customer Service Representative at UMR