Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John W Corner

Lowell,MI

Summary

Professional customer service expert with strong skills in technical troubleshooting, communication, and problem-solving. Proven ability to support team collaboration and adapt to changing environments, ensuring reliability and results. Skilled in resolving issues efficiently while maintaining high standards in customer satisfaction. Known for excellent interpersonal skills and proactive approach to meeting customer needs. Possesses versatile skills in project management. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

29
29
years of professional experience
5
5

Certifications

Work History

Customer Service Technician

Progressive Surface.
01.2012 - Current

Field Service Technician

  • Conducted maintenance checks, diagnosed issues, and performed necessary repairs or part replacements to ensure optimal performance of a machine at a customer’s site.
  • Performed machine calibration services at customer’s site to assure compliance with original engineering specification and NSTI requirements.
  • Provided professional and courteous service to customers, addressing their questions and concerns while maintaining a positive company image.
  • Offered technical support and guidance to customers via phone, text, email or onsite visit.
  • Traveled to customer sites as needed for maintenance, and troubleshooting.
  • Maintained detailed records of service activities, including service reports, calibration reports, and customer feedback.
  • Stayed current with the latest technology and industry trends through ongoing training and professional development opportunities.

Machine Validation:

  • Executed comprehensive validation test plans for machinery, ensuring compliance with engineering standards and customer requirements.
  • Conducted functional and performance testing to verify that machines meet specified design and performance criteria.

Installation and Commissioning:

  • Traveled to customer locations and lead the installation and commissioning of machines, ensuring proper integration with existing systems and infrastructure.
  • Provided technical support during the installation phase, troubleshooting and resolving issues to ensure successful project completion.
  • Collaborated with the customers, and other stakeholders to coordinate and maintain installation schedules, budgets, and logistics.
  • Conducted customer training on machine operation, maintenance procedures, and application development.

Customer Service Representative Technician

Mollers North America
01.2009 - 12.2012
  • Assisted in troubleshooting technical issues related to products and services.
  • Conducted routine inspections of equipment to ensure optimal functionality and safety compliance.
  • Diagnosed and repaired mechanical failures in field equipment, minimizing downtime for operations.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.

Project Manager /Field Superintendent

Thee Electric Company
09.2005 - 11.2008
  • Developed and implemented project management methodologies to enhance efficiency and effectiveness.
  • Coordinated resource allocation and scheduling to optimize project workflows.
  • Sourced suppliers and purchased necessary materials for work.
  • Created and implemented plans to maximize efficiency of workers.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
  • Coordinated material procurement activities, streamlining supply chain processes for timely delivery of essential resources.
  • Assisted with business development efforts by accurately estimating construction costs.
  • Facilitated strong relationships with clients, addressing concerns promptly and effectively to maintain client satisfaction throughout the projects
  • Developed detailed schedules and resource allocation plans, optimizing workforce utilization and reducing labor costs.
  • Interpreted blueprints, specifications and schematics to complete accurate work.

Journeyman Electrician Foreman

APG Electric Inc
02.1997 - 09.2004
  • Supervised and trained apprentices, fostering skill development and adherence to best practices.
  • Analyzed blueprints and technical diagrams to determine wiring layouts and system specifications.
  • Conducted regular safety inspections, promoting a culture of workplace safety among team members.
  • Maintained detailed documentation of work completed for accurate record-keeping and future reference.
  • Collaborated with other construction professionals to ensure seamless integration of electrical systems into building designs.
  • Achieved on-time completion of projects through diligent scheduling, monitoring progress, and addressing potential delays.
  • Maximized productivity by implementing effective time management strategies within the team.
  • Supervised crew of electricians and maintained safe, efficient and structured work environment.
  • Provided technical guidance to employees on safe operation of equipment and tools.
  • Performed electrical installations and repair for residential and commercial projects.
  • Managed performance evaluation and scheduling of electrical team members.
  • Monitored employees to enforce safety and work performance standards.
  • Prioritized and distributed work assignments, selecting employees by strength in skills required for each task.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Administered disciplinary actions to workers violating safety regulations and company policies.

Education

No Degree - Buissness Management

Polk Community Collage
Lakeland, FL

Apprenticeship / Journeyman Electrical License - Electrical /NEC

Associated Builders And Contrators Trade School
Tampa, FL
03-2001

High School Diploma -

Lakeland High School
Lakeland, FL
04-1996

Skills

  • Troubleshooting and diagnosis
  • Teamwork and collaboration
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Task prioritization
  • Customer relationship management
  • Document and records management
  • Problem-solving aptitude
  • Issue and complaint resolution
  • Robot/CNC programming & trouble shooting skills
  • Pneumatics/Hydraulics repair
  • PLC Software Trouble shooting
  • Thermal Spray and shotpeen machine repair and process training

Certification

  • Licensed Journeyman Electrician - 25years
  • Industrial Machine Repair certification
  • ABB/Fanuc robot training certifications
  • Shotpeen expert level certification
  • Leadership and management certification

Timeline

Customer Service Technician

Progressive Surface.
01.2012 - Current

Customer Service Representative Technician

Mollers North America
01.2009 - 12.2012

Project Manager /Field Superintendent

Thee Electric Company
09.2005 - 11.2008

Journeyman Electrician Foreman

APG Electric Inc
02.1997 - 09.2004

No Degree - Buissness Management

Polk Community Collage

Apprenticeship / Journeyman Electrical License - Electrical /NEC

Associated Builders And Contrators Trade School

High School Diploma -

Lakeland High School
John W Corner