John Costa
Covington,WA
Summary
Highly efficient administrative professional offering several years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Overview
19
19
years of professional experience
Work History
Cashier-EPVC Lead
DJA
Seattle/Kent, wa
11.2024 - Current
- Trained new hires on office procedures and software tools to ensure competence.
- Facilitated interdepartmental communication to streamline project collaboration.
- Maintained organized filing systems for records, correspondence, and documents.
- Ordered supplies and equipment to sustain adequate inventory levels.
- Supervised staff, organized schedules, and delegated tasks effectively.
- Resolved customer complaints and addressed inquiries promptly.
- Coordinated with supervisors to align group efforts toward achieving goals.
- Collaborated with other Departments on projects to ensure efficient completion
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Performed other duties as assigned by management.
Cashier/Deputy Court Clerk
DJA
Seattle/Kent, WA
04.2023 - 11.2024
- Processed customer transactions accurately and efficiently.
- Handled cash, credit, and digital payments securely.
- Trained new cashiers on procedures and best practices.
- Greeted customers and answered any questions they had about the courts process and initiating of new cases.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed legal documents for court proceedings and maintained accurate records.
- Handled inquiries from the public regarding court procedures and legal processes.
- Attended all sessions of court and recorded minutes of proceedings.
- Advised supervisors, judges and other office members on records, case status and other developments, alerting of approaching deadlines and procedural requirements.
Owner/Operator
Big John's Bail Bonds
Seattle/Kent, WA
09.2015 - 04.2023
- Secured bonds for defendants by performing background checks and criminal history research.
- Processed bond payments and submitted documents to court facilitating defendant release from jail.
- Analyzed files and records to extract information and address requests.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Oversaw worker performance with objectives of enhancing productivity, efficiency, and cost savings.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed, scheduled and coordinated office functions and activities for employees.
- Coordinated with webmaster to develop website and create online advertisements.
Fugitive Recovery Agent
Self Employed
Seattle/Kent, WA
11.2006 - 04.2023
- Monitored and captured fugitives through comprehensive investigations and interrogations.
- Monitored, apprehended, and transferred suspects to designated jail facilities for court no-shows.
- Planned and implemented extraditions and deportations of fugitives.
- Successfully directed teams of recovery agents, law enforcement, and medical professionals.
- Verified defendant attendance in court and monitored movements.
- Facilitated development and documentation of safety program and training initiatives.
- Defused hostile situations involving threats to concerned individuals, self, or others.
- Drafted reports summarizing information obtained during investigations.
- Managed investigations through observations and communication with individuals, family members and other relevant persons.
Education
High School Diploma -
Interlake Senior High School
Bellevue, WA06.1999
Skills
- Team training and development, task-based data reporting
- Excellent customer service
- Problem solving
- Time management, workload management
- Issue and conflict resolution
- Workforce optimization
- Sensitive document management
- Microsoft Office applications, document creation and management
- Judgment and decision making
- Review staff’s work to ensure accuracy standards are met
- Coach staff on best practices and how to ensure accuracy metrics
- Staff supervision
- Process optimization
- Team building
- Decision-making
- Planning and coordination
- Patience and empathy
- Complaint resolution
References
References available upon request.
Timeline
Cashier-EPVC Lead
DJA
11.2024 - Current
Cashier/Deputy Court Clerk
DJA
04.2023 - 11.2024
Owner/Operator
Big John's Bail Bonds
09.2015 - 04.2023
Fugitive Recovery Agent
Self Employed
11.2006 - 04.2023
High School Diploma -
Interlake Senior High School