John Coulter

• Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
• Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
• Produced [Number] reports per week to analyze job performance against team goals.
• Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
• Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
• Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
• Established strong partnerships with industry stakeholders, enhancing the company''s reputation and creating mutually beneficial collaborations.
• Collaborated with cross-functional teams to develop new products and services, meeting customer demands while driving revenue growth.
• Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
• Analyzed market trends to inform strategic decision-making, adapting quickly to changing conditions for sustained success.
• Improved customer satisfaction ratings by developing initiatives focused on enhancing service quality and responsiveness.
• Delivered comprehensive training programs to build highly skilled teams capable of delivering on company goals and objectives.
• Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
• Increased regional sales by implementing targeted marketing strategies and fostering strong relationships with key clients.
• Developed and executed successful business plans, resulting in increased market share and profitability.
• Achieved notable improvement in brand recognition through execution of targeted public relations and community engagement initiatives.
• Boosted regional sales figures, executing targeted marketing campaigns tailored to diverse market segments.
• Led restructuring of management team under my region to better align with corporate goals and market demands.
• Cultivated culture of innovation, encouraging exploration and implementation of forward-thinking business practices.
• Facilitated cross-functional team collaboration to tackle complex projects, ensuring timely and within-budget delivery.
• Improved operational agility, adapting business strategies in response to changing market conditions and opportunities.
• Optimized budget allocation, significantly reducing operational costs without compromising on service quality.
• Conducted in-depth market analysis to identify emerging trends and capitalize on new business opportunities.
• Drove customer satisfaction scores up, utilizing detailed feedback mechanisms and prompt resolution strategies.
• Oversaw successful launch of new product lines, closely monitoring performance to adjust strategies as necessary.

• General Manager for CSS / Image Property Services –management of all operational growth, quality performance and training of operational personnel, Customer Service success and Sales Support.
• Responsibility for the service and performance of all aspects of CSS / Image Operations and Customer Service.
• Control and management of hours budgeted and invested in the performance of work on each project.
• Control and management of supplies, purchases, and machinery needed for projects.
• Research and operational growth support of Image in other locations throughout the country (owned and subcontracted locations)
• Business development and sales - including but not limited to hunting for new clients, working with existing customers and any other activity to help increase business.
• Travel for expanding locations as needed to secure success within your responsibilities.
• Managing and working with CSS / Image Operations Managers at all locations to create a synergistic environment and process for efficiency, harmony, and profitability.
• Manage relationship and activities between customer service representatives and operational management to maximize success and performance.
• Formulate budgets for project cost and ensure accurate performance to meet those budgets.
• Manage operational financials to meet projected budgets per Image location.
• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
• Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
• Reduced operational risks while organizing sales and operational data to forecast performance trends.
• Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
• Held weekly meetings with Operations Managers s to identify techniques to overcome sales obstacles.
• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

· Develop and maintain the electronic schedule and ensure proper process and paperwork flow

· Create, maintain, and review work orders needed for each night’s work in scheduling system

· Assist Sales and Customer Service on clear field communication to meet customer expectations

· Manage day to day operations of California field technicians

· Train and manage field technicians on technical and personal growth

· Formulate and track productivity, costs and progress

· Produce and update schedules for field personal

· Review, enter and approve daily/weekly time entries to support payroll for hourly technicians' time sheets in company system

· Maintain and organize control of all fuel cards, keys and uniforms

· Maintain and organize product inventory needed to support services

· Coordinate and perform Safety and Service meetings

· Manage, review, and supervise field work for improvement and success

· Communicate with customers as needed to support General Manager, Sales and Customer Service

· Maintain and organize training records for all technicians to progress within the California locations(s)

· Work with the General Manager to build and manage operations, retaining existing accounts, while managing the overall health and financial success of the California location(s)

· Use of Microsoft Office applications, Internet research, and online scheduling and payroll software

• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Implemented policies and standard operating procedures for continuous improvement.
• Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 5-member management team with related direct reports.
• Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
• Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
• Advanced productivity KPIs by leading trainings on procedures and safety practices.
• Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
• Uncovered connections between data elements and processes, employees and business structures.
• Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.