John Coursey

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

What we in the car business call a lot wizard, I am that charismatic one who always smile and creates the kind of sales experience a customer deserves .

A sales experience that revolves around the customer’s needs and wants and beyond … the road to the sale and close begins with being ready mentally, emotionally and physically… a warm and friendly greet and meet .. build report while asking those important qualifying questions as I’m guided the flow towards the inside of the dealership… once having gathered the necessary details and interest of the clients wants .. I then select the vehicles that will meet the customers ideas of the right car… excusing myself I then go and fetch for the car pulling it up right in front of my office.. test drive … trial questions looking for three yes’s … presentation of features and benefits and the rest is history… I would write a book if I had to describe the closing steps… plz ask…

Average units sold are between 12-17 cars a month with an average gross of 1500-300per sale.

• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Enhanced company reputation by providing exceptional customer service and support.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Same as above with my sales description at North American Auto

• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Achieved or exceeded company-defined sales quotas.
• Maintained current knowledge of evolving changes in marketplace.

• Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
• Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
• Conferred with existing and potential customers to assess requirements and propose optimal solutions.
• Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
• Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
• Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.