Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

John Cox

Memphis,TN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience
1
1
Certification

Work History

CDL Truck Driver

CDS Trucking
Memphis, Tennessee
02.2023 - Current
  • Operated commercial vehicles to transport goods safely and efficiently.
  • Adhered to all traffic laws and company policies during operations.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Remote Sales Associate

Walmart
Memphis, TN
11.2014 - Current
  • Managed inventory levels, restocked shelves, and tracked product availability.
  • Resolved customer inquiries and concerns with professionalism and empathy.
  • Handled customer complaints in a professional manner.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted customers in product selection and provided knowledgeable recommendations.
  • Assisted customers with product inquiries and order placements.
  • Utilized CRM systems to track customer interactions and sales data.
  • Monitored actuals, budgets and other strategic management tools to meet sales expectations.
  • Implemented changes based on feedback from customers regarding website usability.
  • Participated in weekly team meetings to discuss strategies for improving online sales performance.
  • Performed daily maintenance tasks such as checking links and verifying images to ensure smooth operation of the site.

Commercial Tire Technician

Sams Club Tire And Battery
Memphis, Tennessee
01.2019 - 01.2025
  • Trained and mentored team members on safety procedures and best practices.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Analyzed customer feedback data to identify areas for improvement within the shop.
  • Monitored tire installation processes to ensure quality standards were met.
  • Adhered to local regulations governing the use of hazardous materials in automotive shops.
  • Prepared and planned worksites to help jobs run smoothly.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.

Operations Technician

Tennessee Department Of Transportation
Memphis, TN
01.2019 - 06.2024
  • Collaborated with team members to execute daily operational plans efficiently.
  • Implemented best practices for efficient operations management.
  • Documented and implemented processes to maximize output based on internal guidelines and regulatory mandates.
  • Utilized inspection software to streamline reporting processes and improve efficiency.
  • Wrote full reports outlining results of inspections.
  • Took precise measurements using instruments and gauges.
  • Assisted state licensing boards in ensuring compliance of licensed professionals with relevant statutes and regulations.
  • Managed customer inquiries through phone and chat support channels.
  • Maintained high levels of professionalism when interacting with customers both verbally and written.

Education

High School Diploma -

Kirby High School
Memphis, TN
05-2011

Skills

  • Customer relationship management
  • Data analysis
  • Compliant resolution
  • Interpersonal communication
  • Time management strategies
  • Safety compliance verified (OSHA)
  • Physical inventory handling
  • Forklift operation certification

Certification

  • Safety Compliance (OSHA Certified)
  • Forklift Operation (Certified)
  • CDL (Class A) with: Hazmat, Tanker, Doubles/Triples, School Bus, Air Brake endorsements

Languages

English
Professional

Timeline

CDL Truck Driver

CDS Trucking
02.2023 - Current

Commercial Tire Technician

Sams Club Tire And Battery
01.2019 - 01.2025

Operations Technician

Tennessee Department Of Transportation
01.2019 - 06.2024

Remote Sales Associate

Walmart
11.2014 - Current

High School Diploma -

Kirby High School

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John Cox