Summary
Overview
Work History
Education
Skills
Timeline
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John Coyne

Oak Point,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Department Manager (Lumber/Building Materials)

Lowes Home Improvement Stores
01.2019 - 08.2023
  • Inventory Management Expertise: Orchestrated inventory and receiving operations adeptly, ensuring optimal stock levels and timely response to customer demands.
  • Interdepartmental Collaboration: Fostered transparent communication with cross-functional managers, ensuring cohesive operations and customer-centric service.
  • Strategic Sales Planning: Collaborated closely with leadership to develop targeted daily and weekly sales strategies grounded in keen analysis of sales trends.
  • Policy and Standards Governance: Spearheaded the creation and implementation of departmental policies, procedures, and standards, driving productivity and unwavering quality.
  • Merchandising Coordination: Teamed up with merchandisers to mastermind floor layouts, merchandise arrangement, and sales presentation, elevating the overall shopping experience.
  • Motivational Leadership: Cultivated a high-performing team by inspiring associates to consistently embody effective selling behaviors through skillful coaching and meaningful recognition.
  • Performance Evaluation and Enhancement: Assessed employee performance comprehensively and delivered constructive feedback adeptly, fostering continuous skills enhancement.
  • Customer Relations Management: Nurtured favorable customer relationships by proactively tackling issues and executing successful corrective measures, ensuring satisfaction.
  • Talent Acquisition and Development: Led employee recruitment efforts, including interviews and hiring, and instituted a mentoring program that nurtured positive feedback loops and employee engagement.
  • Prioritization and Performance Oversight: Established and managed team priorities, diligently maintained schedules, and closely monitored performance to exceed performance, quality, and service benchmarks.

Customer Service Associate (Tools/Flooring)

Lowes Home Improvement Stores
01.2017 - 01.2019
  • Responsive Call Handling: Managed customer phone inquiries with promptness, minimizing on-hold durations and enhancing overall phone service experience.
  • Persuasive Communication: Skillfully recommended suitable services, adeptly addressing objections with a persuasive communication approach to foster positive customer engagement.
  • Aesthetic Presentation: Maintained an impeccably clean, orderly, and appealing customer environment to create an inviting and positive atmosphere.
  • Feedback Utilization: Actively monitored customer feedback, leveraging insights to implement targeted adjustments that consistently elevated service quality.
  • Merchandising Expertise: Efficiently organized merchandise displays and ensured accurate shelf placement of items, contributing to improved sales and a pleasant shopping experience.
  • Versatile Support: Demonstrated adaptability by cross-training and providing reliable backup support for key leadership roles, maintaining operational continuity.
  • Team Collaboration: Collaborated seamlessly with team members to elevate overall customer service journey, surpassing team objectives by delivering exceptional client satisfaction.

Customer Service Rep (Paint/Seasonal/Electrical)

Lowes Home Improvement Stores
01.2013 - 01.2017
  • Attentive Customer Engagement: Engaged in active listening to comprehensively understand customer needs, resolving concerns promptly, and effectively escalating significant matters to supervisors when necessary.
  • Professional Query Resolution: Managed customer inquiries and suggestions with a courteous and professional demeanor, ensuring a positive service interaction.
  • Empathetic Relationship Building: Cultivated strong, empathetic client relationships, consistently exceeding service standards and solidifying a reputation for exceptional customer care.
  • Proactive Support: Boosted operational efficiency by anticipating customer needs, providing proactive assistance, and consistently delivering exceptional support.
  • In-Depth Product Knowledge: Demonstrated commitment to excellence by staying current with product and service updates, ensuring accurate and informed assistance.

Receiving Specialist

Lowes Home Improvement Stores
08.2011 - 06.2013
  • Administrative Collaboration: Partnered with administrative teams to address invoicing and shipping issues, contributing to streamlined paperwork processes and effective problem resolution.
  • Logistics Oversight: Monitored shipment schedules meticulously to ensure punctual deliveries, proactively expediting shipments when needed, and promptly notifying customers of any deviations.
  • Secure Packaging Proficiency: Expertly packaged goods using established protocols, ensuring safe and secure transportation while upholding quality packaging standards.
  • Efficient Material Handling: Skillfully operated lift and hand trucks to efficiently move shipment materials, contributing to smooth logistics operations.

Seasonal Worker

Lowes Home Improvement Stores
04.2011 - 09.2011
  • Exemplary Customer Attitude: Consistently portrayed a respectful, friendly demeanor and a proactive willingness to provide assistance, fostering positive customer interactions.
  • Flexible Availability: Adapted seamlessly to varying work schedules, including night shifts, weekends, and holidays, ensuring continuous customer service coverage.
  • Interpersonal Relationship Building: Cultivated strong interpersonal skills by establishing and nurturing positive relationships with customers and colleagues, enhancing overall service experience.
  • Collaborative Teamwork: Actively engaged in team projects, showcasing effective collaborative abilities and contributing to synergistic outcomes.

Education

Bachelor of Science - Wildlife Biology

New Mexico State University
Las Cruces, NM

Skills

  • Team Leadership and Coordination
  • Task Delegation and Supervision
  • Consultative Sales Techniques
  • Inventory Control and Replenishment
  • Customer Assistance and Support
  • Operational Management in Retail
  • Conflict Resolution and Mediation
  • Strategic Business Growth
  • Efficient Task Execution
  • Cross-Functional Collaboration
  • Adherence to Quality Guidelines
  • Streamlined Order Processing

Timeline

Department Manager (Lumber/Building Materials)

Lowes Home Improvement Stores
01.2019 - 08.2023

Customer Service Associate (Tools/Flooring)

Lowes Home Improvement Stores
01.2017 - 01.2019

Customer Service Rep (Paint/Seasonal/Electrical)

Lowes Home Improvement Stores
01.2013 - 01.2017

Receiving Specialist

Lowes Home Improvement Stores
08.2011 - 06.2013

Seasonal Worker

Lowes Home Improvement Stores
04.2011 - 09.2011

Bachelor of Science - Wildlife Biology

New Mexico State University

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John Coyne