John Crackel

• Built and maintained strong client relationships to drive business growth.
• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
• Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
• Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
• Improved account management by predicting potential competitive threats and outlining proactive solutions.

Responsible for all RFQ pricing and adhoc quotes for the Southwest Region.

Prepared Tender responses for all general cargo.

Provided all net/net pricing to corporate office to respond to national client RFPs

• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

• Reached out to potential customers via telephone, email, and in-person inquiries.
• Generated new business with marketing initiatives and strategic plans.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.

• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Developed and maintained knowledgeable and productive team of employees.
• Organized records of vehicles, schedules and completed orders.
• Led improvement initiatives to advance operational efficiencies and increase revenue.

• Oversaw staffing and selection decisions to allocate resources and manage project assignments.
• Established, monitored and revised service standards for customs clearance operations.
• Oversaw pre-alerts to determine if freight would arrive as expected.
• Examined documents to comply with federal and foreign regulations governing shipment, receipt and documentation of products.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Developed and maintained knowledgeable and productive team of employees.