John Croce
Pinehurst,NC
Summary
Skilled in conducting troubleshooting, diagnostics and root cause analysis on systems and equipment. Dedicated, resourceful and organized in tackling problems quickly. Strong project management and communication skills.
Overview
18
18
years of professional experience
Work History
Facilities Technician
Verizon
Toms River, NJ
01.2007 - Present
- Troubleshot and diagnosed Fios equipment and systems to find root causes.
- Preform various types of installations from voice only to full triple plays
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Telecommunications Technician
Scholes Electric and Communications
Piscataway, NJ
11.2006 - 01.2007
- Assembled and installed communication equipment.
- Installed and repaired distribution racks and cables.
- Tested connections to verify power supplies and communication link functionality.
- Troubleshot network issues to identify root causes of problems.
- Created detailed documentation of all installed and configured telecommunications systems.
- Installed network interface devices and rearranged inside wiring.
- Measured, cut, spliced and installed wires and cables.
- Laid out cabling plans and ran through buildings to desired locations.
- Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
- Handled multiple simultaneous deployment projects against strict deadlines.
Telecommunications Service Technician
Bullet Communications
Teterboro, NJ
07.2004 - 10.2006
- Troubleshot technical issues related to telecom networks.
- Performed maintenance on network equipment such as patching cables and replacing parts.
- Resolved customer complaints regarding telecommunications services.
- Upgraded existing telecom systems with newer technologies as needed.
- Collaborated with vendors to resolve product-related issues quickly.
- Consulted with clients on the best type of telecommunication services for their needs.
- Measured, cut, spliced and installed wires and cables.
- Installed network interface devices and rearranged inside wiring.
Job Foreman
Mehl Electric
Pearl River, NY
09.1995 - 07.2004
- Supervised projects to uphold schedule requirements and quality demands.
- Monitored job site parts and equipment.
- Delegated duties to employees based on skillset.
- Reported project progress, site problems, and labor status to supervisors.
- Directed daily activities of personnel assigned to a specific project.
- Organized and directed work crews to ensure efficient completion of tasks within established time frames.
Storekeeper
Mehl Electric
Pearl River, NY
10.1988 - 06.1991
- Contacted vendors to determine prices, specifications and other information for special orders.
- Received delivery of incoming materials to reconcile purchase orders.
- Determined quantities of stock needed to replenish departments' supplies.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered parts and equipment to various job sites around the state.
Education
Bachelor of Arts - Communication
FiosFairleigh Dickinson University
Madison, NJ05.1995
Skills
- Teamwork and Collaboration
- Problem-Solving
- Daily Reporting
- Materials Estimating
- Workplace Safety
- Multitasking and Prioritization
- Supply Ordering
- Dependable and Hardworking
Certifications
- BICSI NST1
- CompTIA Network+
Timeline
Facilities Technician
Verizon
01.2007 - Present
Telecommunications Technician
Scholes Electric and Communications
11.2006 - 01.2007
Telecommunications Service Technician
Bullet Communications
07.2004 - 10.2006
Job Foreman
Mehl Electric
09.1995 - 07.2004
Storekeeper
Mehl Electric
10.1988 - 06.1991
Bachelor of Arts - Communication
FiosFairleigh Dickinson University