John Cronin
Atlanta,GA
Summary
Enthusiastic Operations Manager offering 8 years of extensive knowledge in business development and strategic planning. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and professional, familiar with business principles and operational management and budget development practices.
Overview
8
8
years of professional experience
Work History
Chief Operations Officer
Evergreen Health Group
Smyrna, GA
03.2019 - Current
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Remained impartial in order to advise clients based on circumstances.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Procured and coordinated new resources to achieve sales targets within optimal timeframes.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
- Leveraged experience through vital management positions guiding business to success.
- Spearheaded design and implementation of security access control systems for various clients.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Head of Sales
Blueprint Solutions
Baltimore, MD
01.2016 - 03.2019
- Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies
- Interviewed, onboarded and mentored 100+ sales and marketing professionals and provided training on organizational strategies, Google Adwords and Google Analytics
- Maintained P&L to ensure optimal fiscal responsibility, resulting in upward financial momentum
- Spearheaded expansion strategies to increase business market share, drive growth and bring in more than 300 new leads per week
- Maintained 100% client retention while negotiating and executing expansion and territory agreements with clients.
Prospected at least 300 leads each week and leveraged sales skills to achieve consistent 25% conversion rate - Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Implemented marketing and sales campaigns to effectively brand clients products.
- Met with clients to discuss weekly campaign efficiency and presented illustrative reports, including quarterly performance metrics and analysis.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure
- Trained staff on how to close sales in field.
Broker
TQL
Atlanta, GA
11.2014 - 01.2016
- Worked with vendors to schedule more than 15 daily pickups and 45 weekly deliveries
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments
- Tracked orders and notified customers of status or potential delays
- Ensured accurate account invoicing through collaboration with accounting department
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service
- Cold called and conducted face-to-face sales calls with executives and directors in assigned sales territory
- Supported senior company leaders by delivering reports outlining performance to drive process improvements
- Liaised between warehouse personnel and customer to facilitate account and operational needs
- Processed and entered all customer orders into database and provided proactive customer service for all accounts
Education
BBA - Business Mangement
Belmont Abbey College
Charlotte, NC05.2014
Skills
- Supplier Monitoring
- Problem Anticipation and Resolution
- Decision Making
- Sales Tracking
- Employee Motivation
- Administrative Management
- Quality Assurance
- Business Leadership
- Human Resources Oversight
- Finance and Accounting Oversight
- Recruitment and Hiring
- Policy Development and Enforcement
Accomplishments
- Achieved status as one of 3 top operational performers in the region comprised of 25+ Call centers
- Managed and led a team of 100+ marketing Sales Associates
- grew an outsourced call center in under one year to be producing at the same level as headquarters
- Awarded “Superior Leadership” distinction by upper management in may, 2021
Timeline
Chief Operations Officer
Evergreen Health Group
03.2019 - Current
Head of Sales
Blueprint Solutions
01.2016 - 03.2019
Broker
TQL
11.2014 - 01.2016
BBA - Business Mangement
Belmont Abbey College
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