John Cronin
Tinley Park,Illinois
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
The Creamery
04.2022 - 08.2024
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance and professionalism
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained staff on daily duties supervised and provided feedback, resulting in improved performance and customer satisfaction
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- ServeSafe Food Handlers certified.
Cashier
Walgreens
09.2021 - 05.2022
- Cash customers out at the register
- Unload orders from the truck
- Organize inventory
- Fill the shelves and face the store.
Cashier
The Creamery
05.2020 - 04.2022
- Would safely make food and desserts for customers
- Restocked and organized merchandise in front lanes.
- Confident with handling money at the register
- Kind and respectful to customers and always assisted with any questions about store policies
- Thoroughly cleaned the stores countertops, machines, dishes, and floors
- Maintained menu knowledge and provided recommendations to customers.
- Worked closely with shift manager to solve problems.
Education
Undergraduate - Finance / Public And Nonprofit Administration
Grand Valley State
Allendale, MI04.2026
Graduate -
Victor J. Andrew
Tinley Park, IL05.2022
Skills
- Task Delegation
- Operations Management
- Money Handling
- Cost Reduction
- Product and service knowledge
- Employee Performance Evaluations
- Customer Relations
References
- Kelly Maursiak, +1 (815) 347-5611, Mokena Creamery Store Manager
- Tim O'Shea, +1 (708) 536-8409, Wrestling Coach
Timeline
Assistant Manager
The Creamery
04.2022 - 08.2024
Cashier
Walgreens
09.2021 - 05.2022
Cashier
The Creamery
05.2020 - 04.2022
Undergraduate - Finance / Public And Nonprofit Administration
Grand Valley State
Graduate -
Victor J. Andrew
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