John Crosby
Branford,CT
Summary
Dynamic Lead Medical Support Assistant at West Haven VA Medical Center, adept at enhancing clinic efficiency through expert scheduling management and critical thinking. Successfully coordinated care for over 1,000 patients, ensuring HIPAA compliance and fostering strong patient relationships. Proven ability in staff training and interdepartmental communication to optimize service delivery.
Overview
33
33
years of professional experience
Work History
Lead Medical Support Assistant
West Haven VA Medical Center
03.1992 - 02.2025
- Assisted in managing patient appointments and scheduling to enhance clinic efficiency.
- Supported healthcare providers by preparing medical records and ensuring timely access to information.
- Communicated effectively with patients regarding their inquiries and appointment details, fostering positive relationships.
- Coordinated with various departments to streamline patient flow and optimize service delivery.
- Led scheduling and appointment management for over 1,000 patients, ensuring optimal utilization of medical staff.
- Coordinated interdepartmental communication to streamline patient care workflows and improve service delivery efficiency.
Education
LPN - Licensed Practical Nurse
New England Techical Institute
Hamden, CTSkills
- Critical thinking
- HIPAA compliance
- Staff training and development
- Insurance verification
- Scheduling management
- Appointment setting
Timeline
Lead Medical Support Assistant
West Haven VA Medical Center
03.1992 - 02.2025
LPN - Licensed Practical Nurse
New England Techical Institute
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