Summary
Overview
Work History
Education
Skills
Accomplishments
Achievements Skills And Abilities
Certification
Timeline
Generic
John S. Crouch

John S. Crouch

Project Manager
Oklahoma City,OK

Summary

With over 15 years of expertise in organizing business operations, financial oversight, and resource management, a resourceful Project Manager dedicated to achieving smooth flow and efficient project operations. The role involves leading the procurement of essential resources, including equipment and supplies, to support project success. Closely monitoring projects and adhering to production schedules and budgets, effectively managing the production team while identifying and resolving any issues that arise. Additionally, a strong knowledge of accounting principles, bookkeeping, budgeting, and financial management further enhances the ability to drive successful outcomes.

Overview

29
29
years of professional experience
3
3
Certification

Work History

Project Manager

DNI - Creative IT
01.2020 - Current
  • Serves as Project Manager for Enterprise Email at DISA
  • Serves as Project Manager for Non-core Cyberspace Operations and Information
  • Ensure customer satisfaction by providing the best possible service to the DoD
  • Responsible for the management of all teams across contracts, including Identity Management, Exchange/O365, Mobility-Android+iOS, SQL, Active Directory, Security, Desktop Support, and SharePoint
  • Implement provisioning solutions to the growing environment of DISA for user accounts across the Air Force, Army, Navy, Marines, and many subdivisions within
  • Write monthly status reports providing a detailed insight on what the company has provided for the customer in means of support and growth
  • Manage multiple teams with varying skillsets in a classified environment
  • Oversee the management of accounts, network rights, and access to systems and equipment for all users in the DoD ecosystem
  • Knowledge and troubleshooting skills for Group Policy on local workstations and servers
  • Administer and maintain the largest clustered single Microsoft Exchange Domain environment in the world
  • Assist in management and support of internal and external DNS systems along with DHCP architecture and scoping
  • Familiar with Networking infrastructure, Patch Scheduling, and WSUS
  • Knowledge of DNS, Kerberos, and Windows Authentication, to include authentication with other technologies for Single Sign-On
  • Work with Group Policies on implementing software updates, patches, system fixes, and enhancements ensuring all information systems comply with established information assurance policies and Security Technical Information Guides (STIGs)
  • Plan, design, and schedule phases for large projects.
  • Successfully manage multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Establish effective communication among team members for enhanced collaboration and successful project completion.
  • Develop strong relationships with DoD customers through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
  • Work closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Recruit and oversee personnel to achieve performance and quality targets.
  • Maintain open communication by presenting regular updates on project status to customers.
  • Enhance team performance with target training programs, addressing skill gaps and promoting professional development.

Sr. Exchange Administrator/Assistant Project Manager

DNI - Creative IT
04.2015 - 01.2020
  • Served as Sr. Exchange Administrator for DISA (Defense Information Systems Agency) providing Tier III support
  • Extensive knowledge of Exchange Roles, Mail-flow, Database Availability Groups
  • Maintained and troubleshoot environment with over 1.8 million users
  • Maintained and actively monitor the OU structure of Active Directory
  • Ensured Windows server availability compliance to Service Level Agreements
  • Installed patches, implement enhances and system fixes as well as ensure high availability
  • Managed Active Directory/DNS platform ensuring proper mailflow and connectivity for end user
  • Actively managed Group Policies in Active Directory
  • Monitored all performances of the mail flow environment with SCOM, PowerShell, and VSphere
  • Monitored and maintain the LDAP (Lightweight Directory Access Protocol) to ensure efficiency
  • Knowledge of DNS, Kerberos and Windows Authentication and aid in troubleshooting
  • Worked closely with Microsoft for best practice as well as tier III support to ensure the best possible experience for the end user
  • Managed multiple teams across many platforms including Active Directory, Blackberry, and Microsoft Exchange
  • Team Lead for Tier III Exchange team as well as trainer to onboard new technicians
  • Managed server performance by proactively monitoring and maintaining Exchange environments.
  • Enhanced email system reliability through regular updates and patch management.
  • Configured email routing for optimizing system performance and user satisfaction.
  • Improved user experience by troubleshooting and resolving technical issues efficiently.
  • Developed documentation to streamline processes and support team operations.
  • Trained staff to increase understanding and effective use of Exchange systems.
  • Optimized operational efficiency by automating repetitive administrative tasks.
  • Diagnosed and resolved hardware and software issues.
  • Monitored networks and network devices to resolve technical problems quickly.

Network/System Administrator

Devon Energy
09.2012 - 12.2013
  • Proactively monitored the network infrastructure of Devon's well sites, and address outages as they occur across the United States and Canada via Solar Winds and SCOM
  • Successfully implemented new troubleshooting strategies for the team involving SCADA and the process on which to repair down sites with field automation software such as Wonderware, Cygnet and Wellview
  • Meet daily with other teams to collaborate with new ideas in keeping sites up in running with a 95% + up time with heavy integration of SCOM for server management
  • Lead and manage the monthly patching of servers across the company of 6000+ users with SCOM and application pushes through SCCM
  • Managed mobile Blackberry devices via BES
  • (Blackberry Enterprise Server) Added/deleted users
  • Configured and activated phones
  • Worked in the Primary Data Center and charged with decommissioning Houston, TX data office of hundreds of servers, firewalls, and NAS systems
  • Conducted comprehensive system audits on regular basis.
  • Managed development of system protocols to deliver complete and persistent data set.
  • Optimized network performance with regular monitoring, diagnostics, and prompt troubleshooting of issues.
  • Comprehensively maintained stability of essential data backups on nightly basis.
  • Enhanced network efficiency by implementing and maintaining system upgrades, including software, hardware, and security patches.
  • Provided exceptional end-user support by resolving technical issues quickly and efficiently.
  • Reduced downtime by proactively identifying potential vulnerabilities and addressing them before they escalated.
  • Assisted IT staff on troubleshooting issues and closing calls.

IT Analyst and Team Lead

Devon Energy
11.2011 - 09.2012
  • Successfully migrated a multi-billion dollar company from Windows XP to Windows 7
  • Traveled to Devon's many field sites to personally transfer the end user's data to the new OS, including thousands of PST files, software configurations, and user settings
  • Key role in deciding how and where to migrate groups of users while maintain their ability to work as we converted all software installs from local to virtual applications via AppSense and AppV
  • Trained and led a group of technicians to aid in the migration process by teaching them how to image machines, retrieve end user's data for reinstatement on new OS, and push new software via SCCM
  • Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
  • Improved user experience, monitoring feedback and making necessary adjustments to software applications.
  • Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
  • Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
  • Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
  • Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Systems Engineer

e Tech Solutions
07.2011 - 09.2011
  • Charged daily with resolving issues ranging from network printers offline, to setting up entire network infrastructures for over 60 companies
  • Successfully setup a complete network from the ground up, including an IBM server running Small Business Server 2011, and 50+ workstations for Western Flyer Xpress trucking company
  • Migrated all users from non-domain architecture to the new Western Flyer domain
  • Installed all new workstations for Travelers insurance company and setup backups for each
  • Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
  • Streamlined troubleshooting processes by creating comprehensive documentation to guide support teams.
  • Implemented networking and server changes to meet client budgets and needs.

Enterprise Storage Support Analyst

Dell Enterprises
02.2011 - 07.2011
  • Provided daily enterprise level technical support on both NAS and SAN Dell storage solutions
  • Knowledgeable in initial install and setup of network attached storage with iSCSI protocol as well as direct connect SAS cabling with a variety of PERC and SAS cards
  • In-depth understanding of command line interface application as well as user interface
  • Educated customers on proper data storage, backup, LUN configurations, and setup with failover and redundancy many times a day with an average of 10 high complexity calls a day
  • Maintained 20 to 25 cases a day with new cases added regularly
  • Provided technical support to enhance user experience.
  • Assisted customers with resolving technical problems, boosting satisfaction.
  • Analyzed support tickets to identify recurring issues and reduce downtime.
  • Collaborated with development team to address software bugs and enhance functionality.
  • Managed helpdesk operations to ensure consistent support availability.
  • Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback.

Dental Lab Owner

Crouch Dental Laboratories
05.1996 - 10.2008
  • Operated as service provider for people in need of dental work
  • Challenged daily as a multifaceted individual
  • Maintained the company's life cycle and uptime
  • Successfully managed a company from top to bottom, including supply stock, pay role, insurance claims, and customer satisfaction
  • Continued growing a three-generation business of 75 years from 10 clients a week to 60+ clients a week and bringing the total revenue into $500,000 annually
  • Developed comprehensive business plans to drive operational efficiency and profitability.
  • Oversaw daily operations, ensuring seamless execution and quality service.
  • Managed financial records, optimizing budget allocations to maximize resource utilization.
  • Improved product offerings by conducting market research and analyzing consumer trends.
  • Established strong vendor relationships to negotiate favorable terms and ensure quality supply.
  • Identified new business opportunities to expand market reach and drive revenue growth.
  • Increased client retention with exceptional customer service and tailored solutions.
  • Evaluated business performance to identify areas for improvement and growth.
  • Managed day-to-day business operations.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Education

Bachelor of Science - Network Management

Southern Nazarene University
Bethany, OK

Associate of Science - Business Management

Seminole State College
Seminole, OK

Skills

  • Project planning and development
  • Team collaboration
  • Customer relations
  • Team Leadership

Accomplishments

  • Supervised a team of over 50 staff members supporting a multimillion dollar project providing service to over two million end users.

Achievements Skills And Abilities

  • Proven ability to diagnose, troubleshoot, and resolve technical problems on a daily basis.
  • Quick learner with strong working knowledge of software, hardware, networking, and operating systems.
  • Outstanding communication skills; working well with co-workers and clients in one-on-one and group settings.
  • Superior analytical and problem-solving abilities, with track record of improving operations.
  • Work well under pressure and meeting required deadlines.
  • Self-motivated and enthusiastic to work in challenging environments.
  • Very focused and determined.
  • Successfully implemented new protocols for timekeeping across many teams.
  • Improved SOP of workflow for robust environment of over a million users.
  • Standardized the SOPs for many procedures including DAG failouts and data breaches.

Certification

  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+ Certification
  • Microsoft Certified Systems Engineer (MCSE)

Timeline

Project Manager

DNI - Creative IT
01.2020 - Current

Sr. Exchange Administrator/Assistant Project Manager

DNI - Creative IT
04.2015 - 01.2020

Network/System Administrator

Devon Energy
09.2012 - 12.2013

IT Analyst and Team Lead

Devon Energy
11.2011 - 09.2012

Systems Engineer

e Tech Solutions
07.2011 - 09.2011

Enterprise Storage Support Analyst

Dell Enterprises
02.2011 - 07.2011

Dental Lab Owner

Crouch Dental Laboratories
05.1996 - 10.2008

Bachelor of Science - Network Management

Southern Nazarene University

Associate of Science - Business Management

Seminole State College

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John S. CrouchProject Manager