JOHN CRUCE
Callahan,Florida
Summary
Goal-oriented Dealer Relationship Manager looking to build upon skills and tackle new responsibilities. Committed to driving gains in revenue and cultivating outstanding relationships with existing customers and new prospects. Skilled in contract negotiation, strategic planning, and key account management.
Overview
33
33
years of professional experience
Work History
Kinetic Advantage
07.2024 - Current
- Focus on market growth by acquiring new dealer partners through Kinetic Advantage value propositions
- Prospect and qualify new dealers via the phone, lot visits, auction visits and referrals within assigned market
- Provide excellent customer service from initial communication with dealers through application submission, approval, activation and continue to help grow market share with the dealer
- Utilize my experience, market awareness, solution-oriented mindset to represent the Kinetic Advantage experience above all competitors in the marketplace.
Kar Global/Openlane
10.2017 - 07.2024
- Responsible in developing new and existing dealer relationships in-person, as a trusted business partner, assessing the dealer's needs
- Resolve any customer complaints in a friendly, courteous manner
- Advise the designated director of all serious complaints or incidents
- Responsible for impacting and achieving overall sales goals
- Practice and promote teamwork at all times
- Set a good personal example of attitude and performance.
State Farm Insurance Companies
01.2008 - 10.2017
- Assisted clients while assessing their needs & sale the benefits of being with the #1 insurance company in America even though premiums might be higher
- Provide customers with remarkable service by building relationships with each client to gain their confidence and trust
- In turn, making them feel like they are my only client.
Federal Reserve Bank of Atlanta - Branch - Jacksonville, Florida
01.1997 - 01.2008
- Contacted customers to provide proactive explanations for exceptions in item processing that may impact their operations
- Assisted the Bank in attracting quality applicants and retaining good performers by participating in the Refer Some Very Important People (RSVP) program; acknowledged with a Performance Cash Award.
United States Armed Forces (Navy) - Aviation Electrician
01.1992 - 01.1997
- Managed the repair of aviation equipment & aircraft by training and mentoring 20 personnel
- Inspected and maintained equipment within strict time standards to ensure airworthiness of military combat helicopters.
Education
Bachelor of Science in Communication -
University of North Florida
Jacksonville, FloridaAssociate of Arts in Public Relations - undefined
Florida Community College at Jacksonville
Jacksonville, FloridaSkills
- Flexible and Adaptable
- MS Office
- Remote Office Availability
- Analytical Thinking
- Excellent Communication
- Customer Relations
Timeline
Kinetic Advantage
07.2024 - Current
Kar Global/Openlane
10.2017 - 07.2024
State Farm Insurance Companies
01.2008 - 10.2017
Federal Reserve Bank of Atlanta - Branch - Jacksonville, Florida
01.1997 - 01.2008
United States Armed Forces (Navy) - Aviation Electrician
01.1992 - 01.1997
Associate of Arts in Public Relations - undefined
Florida Community College at Jacksonville
Bachelor of Science in Communication -
University of North Florida