John Crutchlow
Mesa,AZ
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
27
27
years of professional experience
Work History
Event Response Team
TaskUS/Waymo
01.2026 - Current
- This team will monitor and report metrics, and perform Root Cause Analysis and Retrospectives.
- RESPOND, RESOLVE and REPORT
- Event Response Management- Day to day activities related to Responding and Resolving important events, answering calls/chats and Reporting inputs from various sources to develop reports to key stakeholders and update internal and external systems.
- Possible monitoring of social media and escalate complaints using internal tools; report any risks or trends to internal stakeholders.
- Possible triaging of retrospectives/event analysis
- Various Program Management tasks related to process development, optimization, ad hoc work creating docs, presentations, spreadsheets.
Independent Contract Driver/Courier – Delivery/Transportation
Draiver, Inc
11.2022 - Current
- Pick up and deliver vehicles or other drivers in a safe and timely manner
- Follow set routes or use navigation apps and knowledge of the area to deliver to various locations and provide timely updates to clients
- Maintain regular communication with the dispatch team or clients
- Inspect the vehicle for any safety concerns and ensure it’s kept clean and in good working condition
- Load and unload goods or baggage as per the client’s requirements
- Adhere to all traffic laws and regulations
- Record delivery logs and other necessary paperwork
- Manage fuel and other routine expenses related to vehicle maintenance and upkeep
- Handle customer complaints or concerns professionally and report any major issues to the appropriate parties
Fulfillment Team Lead/Delivery Coordinator
Lowe’s Home Improvement
12.2024 - 07.2025
- Provide customer service at all times through the daily execution of Lowe’s customer service policies, procedures, and programs. Seek out customers to understand his/her needs. Listens to and responds knowledgeably and promptly to customer and employee questions. Demonstrates sincere appreciation to customers. Serve as a resource for other fulfillment associates and provide training, direction, and corrective action as needed.
- Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
- Cross-functionally trains in other areas of the store to help deliver the best customer service. Receives and directs calls appropriately to meet the needs of customers and associates. Reviews daily and weekly schedules to ensure proper coverage, assigning backup coverage as needed. Works cross-functionally with the PRO team to maintain service expectations for Pro Fulfillment. Picks, stages, and verifies readiness of all delivery, pro, installation, and pickup orders. Follows up with leadership when picking quality is not met by team members. Monitors notifications to maintain customer service expectations. Enters and retrieves information from Lowe’s systems regarding inventory, order management, and special ordering. Conducts walks of fulfillment area, bays, and inventory to monitor status. Informs Department Supervisor about fulfillment area (e.g., staffing, projects, products, stock) in-person, over the phone, via email, and/or by writing and sharing status reports. Acts as liaison between Pro and fulfillment departments, ensuring all Pro orders are picked and staged within timeframe needed. Ensures all pro pickup, delivery and install orders are picked and staged on time. Pulls, prepares, inspects, stages, and loads merchandise for customers, contractors, and delivery truck orders according to invoice or loading ticket, using power equipment when needed.
- Works supplemental fulfillment tasks as needed (e.g. unfulfilled orders report, restocking expired orders, conducting order audits). Completes delivery and pickup administrative tasks, including auditing staging locations, contacting customers, and removing expired/cancelled orders from staging areas. Validates items being carried in and out of the store when appropriate. Ensures that the loads are safe, secure, and within Department of Transportation (DOT) regulations. Prepares the store for business by organizing merchandise (e.g., straightening shelves), sweeping the aisles, and picking up trash and debris. Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection. Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas. Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates. Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices. Operates store equipment as needed (Zebra phone, telephone, paging system, copiers, fax machines, computers, key cutter, panel saw, paint mixer, flooring cutters, forklifts, pallet jacks, electric lifts, compacter baler). Safely and efficiently move product throughout the store. Obtain certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker as required for this role. In addition to the above responsibilities, this individual is held accountable for other duties as assigned
Travel Nurse - RN - Emergency Department & ICU
Multiple Agencies
11.2017 - 04.2023
- Level 1, 2, 3, & 4 Trauma Emergency department and ICU experience. Provided professional nursing care to assigned patients in the emergency room. Provide rapid assessment and treatment to patients in the initial phase of illness or trauma in lifethreatening situations. Assess, intervene and stabilize a variety of trauma, illnesses, and life-threatening conditions with decisive action. A strong understanding of triage and its importance. Triaged each patient and determined priority of care based on rapid physical assessment, psychological signs and symptoms, and ESI protocol. Initiated immediate testing, monitoring, or intervention as needed in accordance with hospital policy. Documentation of all pertinent information in the EHR, performed various diagnostic tests, administered medications, and developed patient care plans in conjunction with other medical professionals. Assisted physicians during examinations and emergency procedures, operating and monitoring medical equipment as necessary. Observed patients' progress, recorded observations in the EHR, and updated providers directly when necessary. Demonstrated emotional stability, communication, leadership, sympathy and attention to detail. Capable of making quick and accurate assessments under high pressure of the Emergency Department. Effective time management skills while working in high volume facilities.
Staff Nurse – RN - Emergency Department & Cardiac ICU
Vidant Medical Center
06.2016 - 11.2017
- Cardiac ICU and Emergency department experience in a busy Level 1 Trauma Center serving the entirety of Eastern North Carolina. Provided professional nursing care to assigned patients in the emergency room. Provide rapid assessment and treatment to patients in the initial phase of illness or trauma in life-threatening situations. Assess, intervene and stabilize a variety of trauma, illnesses, and life-threatening conditions with decisive action. A strong understanding of triage and its importance. Triaged each patient and determined priority of care based on rapid physical assessment, psychological signs and symptoms, and ESI protocol. Initiated immediate testing, monitoring, or intervention as needed in accordance with hospital policy. Documentation of all pertinent patient information in the EHR, performed various diagnostic tests, administered medications, and developed patient care plans in conjunction with other medical professionals. Assisted providers during examinations and emergency procedures, operating and monitoring medical equipment as necessary. Observed resident physicians, provided direction and clarification, and facilitated their learning experience in emergency medicine. Observed patients' progress, recorded observations in patient medical record, and updated providers, residents, and/or attending physicians directly when necessary. Demonstrated emotional stability, communication, leadership, sympathy and attention to detail. Capable of making quick and accurate assessments under high pressure of both the Emergency Room and ICU settings. Effective time management skills while working in a busy Level 1 Trauma Center serving all of Eastern North Carolina.
Paramedic
Edgecombe County Rescue Squad
09.2015 - 10.2017
- Demonstrated and ensured knowledge, understanding and compliance of organization’s policies and procedures. Ensured that the vehicle and equipment was ready for use at the beginning of the shift and after every call. Perform daily inspections of their base and/or station for cleanliness. Respond to emergencies and non-emergencies using appropriate care and caution in accordance with state laws, EMS regulations, the organization's policies, and the principles of safe emergency vehicle operation. Render nonemergency, emergency, and critical care in accordance with the rules, regulations, protocols, policies and procedures of the organization, the state of certification/licensure, scope of practice as defined by state law, and the state Office of EMS, consistent with good judgment and the provision of high quality medical care. Appropriately and safely delivers the patient to the nearest most appropriate medical facility. Provide critical care during interfacility transfers of critically ill patients requiring transport from one hospital to another. Act at all times in the best interests of high quality patient care, in the best interest of the patient, and in such a manner to reflect creditably on the organization and the professional reputation of the EMT/Paramedic. Act at all times with his/her personal safety in mind, as well as the safety of his/her partner, the patient, other EMS personnel, bystanders, and any other public safety personnel present. Accompany patients until the responsibility for the patient has been transferred to an appropriate medical professional and a report has been given. Complete all appropriate documentation and record keeping for every assignment including complete billing information. Adhere to Universal Precautions and practice the Infection Control policies and procedures of the organization as needed. Act as a team leader in dealing with emergency and nonemergency situations, directing and supervising other members of the emergency medical care team. Perform duties related to public relations and community education. Perform duties related to the continuing improvement and development of the organization and the local EMS system. Act as an Paramedic preceptor when called upon by management. Accommodate third riders for orientation and/or educational purposes. At all times set an example of professionalism and leadership for others to follow. Placed patient care excellence and safety above all else.
Lead Paramedic Instructor
Nash Community College
05.2013 - 06.2016
- Prepared and lead the didactic and/or skills components for the course. Upheld the standards set forth by the college, the EMS Program, any association affiliation, and the state Office of EMS.
- Maintained an updated knowledge in industry standards, evidence-based clinical standards, course content, practical skills, effective teaching strategies specific to assigned topics, and methods of student evaluation/counseling. met the learning needs of the students and the teaching needs of the content material developed/assessed/remediated student performance.
- Wrote lesson plans, wrote learning objectives, delivered didactic content, developed learning evaluation measures.
- Responsible for supervision and scheduling of assistant, adjunct faculty, and secondary instructors.
- Provided continuous evaluation and remediation of student learning Developed, administered, and graded exams.
- Challenged and motivated students through in-depth lectures and discussions.
- Lectured and communicated effectively with students from diverse backgrounds.
- Inspired students to translate their academic interests into the real world by taking positive actions.
- Initiated thought-provoking classroom discussions to help students develop their critical thinking abilities.
- Maintained thorough records of student attendance and grades.
- Maintained regularly-scheduled office hours to advise and assist students.
- Developed and taught classroom and online courses in Emergency Medical Services and Paramedicine.
- Developed visual digital media and activities to engage students in learning the course content as well as real life application
- Established course websites to make updated handouts and other resources available to students at all times.
Paramedic/Crew Chief
Nash County Emergency Services
01.2009 - 08.2014
- Demonstrated and ensured knowledge, understanding and compliance of organization’s policies and procedures. Ensured that the vehicle and equipment was ready for use at the beginning of the shift and after every call. Perform daily inspections of their base and/or station for cleanliness. Respond to emergencies and non-emergencies using appropriate care and caution in accordance with state laws, EMS regulations, the organization's policies, and the principles of safe emergency vehicle operation. Render nonemergency, emergency, and critical care in accordance with the rules, regulations, protocols, policies and procedures of the organization, the state of certification/licensure, scope of practice as defined by state law, and the state Office of EMS, consistent with good judgment and the provision of high quality medical care. Appropriately and safely delivers the patient to the nearest most appropriate medical facility. Provide critical care during interfacility transfers of critically ill patients requiring transport from one hospital to another. Act at all times in the best interests of high quality patient care, in the best interest of the patient, and in such a manner to reflect creditably on the organization and the professional reputation of the EMT/Paramedic. Act at all times with his/her personal safety in mind, as well as the safety of his/her partner, the patient, other EMS personnel, bystanders, and any other public safety personnel present. Accompany patients until the responsibility for the patient has been transferred to an appropriate medical professional and a report has been given. Complete all appropriate documentation and record keeping for every assignment including complete billing information. Adhere to Universal Precautions and practice the Infection Control policies and procedures of the organization as needed. Act as a team leader in dealing with emergency and nonemergency situations, directing and supervising other members of the emergency medical care team. Perform duties related to public relations and community education. Perform duties related to the continuing improvement and development of the organization and the local EMS system. Act as an Paramedic preceptor when called upon by management. Accommodate third riders for orientation and/or educational purposes. At all times set an example of professionalism and leadership for others to follow. Placed patient care excellence and safety above all else.
Operations Supervisor/Paramedic
American Medical Response, Inc
06.2004 - 11.2008
- Managed a fleet of ambulances and other emergency response vehicles and a workforce of paramedics, EMT’s, 911 dispatchers, and fleet maintenance, mechanics, and vehicle repair personnel. Direct, monitor, communicate with and evaluate all field employees in my operation. Liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users. Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation. Prepare employee evaluations and field crew contact reports. Ensure PCR’s and other field paperwork is 100% reconciled daily in conjunction with the PCR processing. Ensure 100% of operational response exceptions are brought to closure with appropriate action. Provide staff counseling and guidance and information regarding AMR operations. Promptly investigates incidents involving assigned units or personnel, including filing of internal and external reports, and counseling staff. Ensure maintenance of adequate levels of staffing, equipment and medical supplies for field operations. Implement and enforce company policies and standards. Perform direct ALS patient care activities. Maintain communication with other agencies and departments. Serve on committees with other departments to set policies and generate ideas. Develop emergency response plans for local, national, and global disasters. Maintain level of operational readiness for rapid response to disasters. Perform other related duties as required. Prepare reports and manages projects as assigned by Operations Manager or Director of Operations. Maintain availability during disaster situations or mass casualty incidents and assist in any capacity needed. Attend scheduled meetings as required by the Operation Manager. Responsible for complying with all local, state, and federal employment laws and company policies.(i.e., Americans with Disability Act, Affirmative Action Plan, etc.) Responsible for supervising, directing and developing subordinates, including completing performance reviews, counseling sessions, etc. Responsible for developing and maintaining department budgets. Responsible for adhering to all company policies and procedures. Direct AMR resources during mass casualty/disaster operations. Adherence to and compliance with information systems security is everyone’s responsibility.
Paramedic
Northstar EMS, Inc
07.2003 - 05.2004
- Demonstrated and ensured knowledge, understanding and compliance of organization’s policies and procedures. Ensured that the vehicle and equipment was ready for use at the beginning of the shift and after every call. Perform daily inspections of their base and/or station for cleanliness. Respond to emergencies and non-emergencies using appropriate care and caution in accordance with state laws, EMS regulations, the organization's policies, and the principles of safe emergency vehicle operation. Render nonemergency, emergency, and critical care in accordance with the rules, regulations, protocols, policies and procedures of the organization, the state of certification/licensure, scope of practice as defined by state law, and the state Office of EMS, consistent with good judgment and the provision of high quality medical care. Appropriately and safely delivers the patient to the nearest most appropriate medical facility. Provide critical care during interfacility transfers of critically ill patients requiring transport from one hospital to another. Act at all times in the best interests of high quality patient care, in the best interest of the patient, and in such a manner to reflect creditably on the organization and the professional reputation of the EMT/Paramedic. Act at all times with his/her personal safety in mind, as well as the safety of his/her partner, the patient, other EMS personnel, bystanders, and any other public safety personnel present. Accompany patients until the responsibility for the patient has been transferred to an appropriate medical professional and a report has been given. Complete all appropriate documentation and record keeping for every assignment including complete billing information. Adhere to Universal Precautions and practice the Infection Control policies and procedures of the organization as needed. Act as a team leader in dealing with emergency and nonemergency situations, directing and supervising other members of the emergency medical care team. Perform duties related to public relations and community education. Perform duties related to the continuing improvement and development of the organization and the local EMS system. Act as an Paramedic preceptor when called upon by management. Accommodate third riders for orientation and/or educational purposes. At all times set an example of professionalism and leadership for others to follow. Placed patient care excellence and safety above all else.
Store Manager (Furniture Department)
Big Lots, Inc
01.2002 - 07.2003
- Primarily responsible for leading the furniture team and for driving furniture sales. Accountable for the furniture department’s overall performance, including furniture merchandising, presentation, and recovery standards, as well as for furniture sales metrics. Works collaboratively with store leadership to accomplish furniture sales and operational goals and tasks to help drive overall store performance. When serving as Manager on Duty, leads and provides direction to store associates performing all cashiering, customer service, recovery, and furniture-related activities on the sales floor.
- 1. Responsible for the leadership and operational performance of the furniture department, including furniture sales and related processes, furniture salesperson training, customer service, and merchandising and presentation standards.
- 2. Provides clear work direction and coaching to furniture sales team members regarding all aspects of the sales process, including merchandising, new product information, competing product comparisons, cashiering, lease to purchase, price holds, and display assembly.
- 3. Provides feedback to store leadership regarding the team’s performance.
- 4. Assists customers with product information, selection, and purchase and ensures third party delivery program is marketed to customers and understood by associates.
- 5. Manages the price hold process, including weekly audits.
- 6. Maintains furniture department inventory, including cycle counts, in an effort to maximize sales and inventory turn.
- 7. Identifies furniture display needs in sufficient time to allow displays to be built and merchandising standards to be achieved.
- 8. Develops plans for furniture department coverage during special events.
- 9. Strives to continually improve the furniture department’s sales and ensures merchandising and presentation standards, signage, recovery, and cleanliness are maintained.
- 10. Serves in the Manager on Duty role as needed including opening and closing the store. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer issues.
- 11. Assists with recovery of the entire store as needed.
Emergency Services Dispatcher
City of Enfield, NC
01.2000 - 01.2002
- Receive emergency calls from the public seeking police, fire, or medical assistance. Determine the nature and location of the emergency and decide the appropriate response on the basis of agency procedures. Dispatch the appropriate emergency response team and provide them with the necessary information to handle the situation effectively. Monitor and track the status of emergency response teams. Provide essential instructions and guidance to callers to ensure their safety until the arrival of emergency services. Maintain communication with all parties involved, including callers, emergency service personnel, and medical staff as necessary. Document all call information accurately and comprehensively for future reference. Work closely with other emergency service providers and agencies to facilitate coordinated and effective responses. Participate in ongoing training and development to stay current with emergency response procedures and technologies
Education
Associate's Degree - Applied Science in Nursing
Nash Community College
Rocky Mount, NC01-2016
Skills
- Chrome OS
- Computer Aided Dispatch
- E-911 Dispatch
- MS Windows
- MS Office
- Mobile Technology
- IT Troubleshooting
- Staff Training and Education
- Transportation Logistics
- Fleet Management
- Executive and stakeholder ready reporting
- Emergency Management and Operations management
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Critical thinking
- Excellent communication
- Calm under pressure
- Decision-making
- Team leadership
- Relationship building
- Strategic planning
- Incident command
- Public safety
- Emergency communications
- Emergency planning
- Hazard mitigation/Root Cause Analysis/Risk Assessment
- Disaster response and Crisis Management
- Interagency collaboration
- Contingency planning
- Geographic information systems
- Root Cause Analysis
- Incident Command Systems
- Risk Assessment
- Legal Liability
- Duty to Act and its legal implications
- SOP Development and implementation
Timeline
Event Response Team
TaskUS/Waymo
01.2026 - Current
Fulfillment Team Lead/Delivery Coordinator
Lowe’s Home Improvement
12.2024 - 07.2025
Independent Contract Driver/Courier – Delivery/Transportation
Draiver, Inc
11.2022 - Current
Travel Nurse - RN - Emergency Department & ICU
Multiple Agencies
11.2017 - 04.2023
Staff Nurse – RN - Emergency Department & Cardiac ICU
Vidant Medical Center
06.2016 - 11.2017
Paramedic
Edgecombe County Rescue Squad
09.2015 - 10.2017
Lead Paramedic Instructor
Nash Community College
05.2013 - 06.2016
Paramedic/Crew Chief
Nash County Emergency Services
01.2009 - 08.2014
Operations Supervisor/Paramedic
American Medical Response, Inc
06.2004 - 11.2008
Paramedic
Northstar EMS, Inc
07.2003 - 05.2004
Store Manager (Furniture Department)
Big Lots, Inc
01.2002 - 07.2003
Emergency Services Dispatcher
City of Enfield, NC
01.2000 - 01.2002
Associate's Degree - Applied Science in Nursing
Nash Community College