John Cruz
Castle Rock,CO
Summary
Results-oriented General Manager skilled in implementing strategic approaches to drive profitability and sales. Achieved recognition for outstanding performance in operations and customer care. Proficient at motivating, training, and developing team members to excel in highly competitive environments.
Overview
32
32
years of professional experience
Work History
General Manager
Darden Restaurants, Olive Garden
Aurora, Colorado
11.2000 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
General Manger
Carrows Inc.
CLovis, California
08.1992 - 10.2000
- Responsible for finding suitable staff and training them, keeping a record of all income and expenses, and working with kitchen staff to develop a menu.
- Have excellent communication skills and a passion for customer service.
- Worked with culinary team to develop new menu items for weekly specials.
- Managed food cost and waste to ensure profitability.
Education
Bachelor of Arts - Public Relations And Organizational Communication
California State University, Fresno
Fresno, CA06-1992
Skills
- Business Development
- Staff Supervision
- Verbal and written communication
- P&L Management
- Service Quality Improvement
- Expense Control
- Customer Relationship Management
Accomplishments
- Renissance Awared 2011 - Awarded to Restaurant General Manager with high potential, strong performance earnings, increase in sales, lowest turnover and high guest satisfaction results.
- Diamond Club 2022 - Awarded for Performance Earnings, Sales, PR flowthru and Guest satisfaction
References
References available upon request.
Timeline
General Manager
Darden Restaurants, Olive Garden
11.2000 - Current
General Manger
Carrows Inc.
08.1992 - 10.2000
Bachelor of Arts - Public Relations And Organizational Communication
California State University, Fresno
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