JOHN C. STRICKLER
Smithfield,Va
Summary
To utilize over twenty years in customer service experience and achieve coordination of productivity with a blend of teamwork and learned customer and employee relation skills. Strive to quickly learn and apply knowledge of my own training and to pass on to others benefits from my experience as a dedicated and working supervisor. Prove dedication through working camaraderie by exhibiting a “Do what needs to be done” leadership role by example and as a working team leader. Display ability to achieve in a high volume high pressure environment and guide co-workers to learn and be customer oriented for achievement.
Overview
39
39
years of professional experience
1
1
Certification
Work History
COMMERCIAL SERVICE MANAGER
MATHENY FIRE AND EMERGENCY
03.2019 - 09.2025
- Analyzed service metrics to identify trends, driving continuous improvement in service quality and customer satisfaction.
- Spearheaded process improvement projects that streamlined workflows and reduced operational costs while maintaining high service standards.
- Aligned all repairs of Municipally owned Fire Apparatus, pickup and post repair delivery with assistance of Logistics manager and team of 4 other firefighters qualified to drive them.
- Performed complete estimates for Municipal department heads regarding list of respective discrepancies found on each fire unit and created open communication with decision makers to have necessary repairs,testing,inspections,and maintenance performed to get and keep the surrounding cities fire units back in service as quickly as possible.
- Oversaw team of 5 NFPA trained Fire Apparatus technicians and Parts Manager on repairs testing and maintenance on all Fire Trucks that we were responsible for repairing and getting back in service..
- Led cross-functional teams in strategic planning sessions, aligning departmental goals with organizational objectives.
- Performed all updates to repair orders from start to finish that were created in CDK computer operating system where all repair specifics and notes were secured for our service facility and all respective Fire Departrments.
- Oversaw daily operations ensuring optimal service delivery and compliance with safety standards.
- Developed and implemented training programs to enhance team performance and operational efficiency.
FLEET OPERATIONS MANAGER
City of Hampton Fleet Services
04.2016 - 03.2019
- Oversee and guide all service operations in full service Fleet vehicle repair facility.
- Fleet vehicles to include Police Cars and all other Police affiliated vehicles -Heavy Truck and Solid Waste recovery units -Fire Engines and Ambulances - Heavy equipment – Off Road and lawn maintenance equipment,and all other City of Hampton owned mechanical assets.
- Responsible for supervision to shop floor management and service writers in alignment of scheduling of mechanical repairs and preventive maintenance, Ensure proper shop work flow and quality control checks are enforced.
- Provide learned logistical support skills in repairing and maintaining priority vehicles through workshop in most efficient possible fashion without sacrificing excellent customer service for all internal and external customers.
- Hiring,training and performing adequate research to confirm the right employees are acquired and provided the knowledge to succeed.
- Responsible for maintenance and repair alignment of all City of Hampton fleet vehicles before, during and after inclement weather events. Assure City of Hampton Fleet Service is always prepared in the event of weather emergencies.
- Manage 24 hour 7 day a week On Call response team for all City owned rolling assets.
GENERAL MANAGER
AAA Car Care Centers
06.2015 - 03.2016
- Led team of ASE certified technicians and service writers in fast paced customer service oriented automotive service facility.
- Order and track all shop and repair affiliated tools and parts,check inventory daily, weekly and report monthly.
- Document employee performance and create 90 day,mid year and annual performance reviews.Align all employee training required by corporate headquarters.
- Provide daily accounting and sales reports,to include all cash,credit card,business account and banking transactions.
- Oversee and distribute work orders to technician team, follow up repair orders to ensure repairs are correct and proper quality control checks are performed.
- Instilled team environment increasing shop efficiency that exceeded corporate sales goals for 5 of first 7 months since taking over position 6/22/2015.
SERVICE ADVISOR - MANAGER
Auto Haus
04.2008 - 05.2015
- Responsibilities include booking appointments and overseeing day to day operations and auto repairs in a 14 bay repair facility for European and exotic sports cars (BMW, Mercedes, Jaguar, Audi, Volvo, Porsche and many domestic models). Supervision of 8 service technicians while performing repairs. Overseeing parts department and providing backup for parts manager. Coordination and alignment of authorizations and receiving of payment for repairs from extended warranty companies. Was co-responsible of doubling service department volume within my tenure as assistant service manager.
- Close attention for customer satisfaction on a personal basis and providing excellent service during repair of vehicles stay at repair facility. Provide follow up with customers to ensure customer satisfaction with repairs and service. Display expertise at handling challenging customer relation concerns and pride myself at being successful while always sending our clients home satisfied.
- Skilled at multiple service related operating systems to include Dealertrack and R.O. Writer and can quickly adapt to any new maintenance or service scheduling programs.
- Responsible for keeping company vehicles maintained on proper schedule including commercial vehicles used daily in a full service automotive repair facility.
SERVICE MANAGER
Virginia RV Sales, Inc.
08.2004 - 04.2008
- Originally hired as Warranty Administrator and progressed to Service Manager within two years.
- Supervised entire service department specializing in plumbing, electrical, computer, appliance, chassis, interior and exterior body repairs, including a separate prep shop used for pre-delivery of new and pre-owned recreational vehicle warranty divisions. Aligning of factory warranty repairs and also extended warranty authorizations with overseeing receiving payment from all.
- Responsibility included ordering parts for technicians to perform daily repairs from a wide array of factory items and to set daily repair schedule that is booked for over two months at a time. Providing employee scheduling and vacation involving service department staff. Involvement in hiring, maintaining employee records, and providing on-going employee educational and training programs.
REGIONAL MANAGER
Interstate Batteries
02.1995 - 08.2004
- Progressed from route sales manager to regional manager in three years. Responsible for locating new prospective accounts through sales calls in our designated territory.
- Created routing and time sensitive logistical service and delivery times in franchise area.
- Trained new employees for all aspects of Interstate Batteries sales procedures and policies, and also oversaw and assisted in all new commercial driver licensing.
- Supervised employees while in warehouse as a training supervisor for truck loading procedures and affiliated daily paperwork generated for commercial battery sales. Operated a daily sales route in southeastern Virginia and North Carolina while a route sales manager which entailed driving a commercial vehicle with a commercial driver’s license. Maximized or exceeded annual sales contest for number of new accounts set up every year under employee with Interstate batteries.
ROUTE MANAGER
M-Price Distributing Company
02.1994 - 02.1995
- Responsible for route sales in five separate locations during employment with Budweiser distributorship. Restocked, rotated stock, and was in charge of collection and balancing each business account on a daily basis. Route involved obtaining commercial drivers license for use of commercial truck for daily route sales.
PURCHASING MANAGER
Reynolds Aluminum
05.1986 - 02.1994
- In charge of all day to day customer transactions and purchases at a full service Reynolds recycling location. Responsible for all accounting procedures and daily computer transmissions for two separate locations to Reynolds metals corporate office and banking money transactions. Packed and arranged shipping for all materials purchased and kept running logs of all transactions including weights and quantities.
Education
Economics and Marketing
Ferrum College
Blueridge, VA01.1984
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Bethel High School
Hampton, VA01.1981
Skills
- Computer Knowledge: Actively involved in computer usage to perform daily tasks including dealership inventories and Warranty Information Includes use of Microsoft Word, Excel, and Outlook
- Staff training and development
- Operations management
- Budgeting and cost control
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Certification
Licensing: “Current” Virginia state commercial drivers license with air brake endorsement
Timeline
COMMERCIAL SERVICE MANAGER
MATHENY FIRE AND EMERGENCY
03.2019 - 09.2025
FLEET OPERATIONS MANAGER
City of Hampton Fleet Services
04.2016 - 03.2019
GENERAL MANAGER
AAA Car Care Centers
06.2015 - 03.2016
SERVICE ADVISOR - MANAGER
Auto Haus
04.2008 - 05.2015
SERVICE MANAGER
Virginia RV Sales, Inc.
08.2004 - 04.2008
REGIONAL MANAGER
Interstate Batteries
02.1995 - 08.2004
ROUTE MANAGER
M-Price Distributing Company
02.1994 - 02.1995
PURCHASING MANAGER
Reynolds Aluminum
05.1986 - 02.1994
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Bethel High School
Economics and Marketing
Ferrum College