John Cuellar
Greeley,CO
Summary
Dynamic leader with proven expertise in enhancing customer satisfaction and team performance at Sonics Drive In. Excelled in money handling and conflict resolution, boosting customer satisfaction scores significantly. Skilled in team motivation and performance tracking, adept at developing strategies to meet sales targets. Achieved remarkable improvements in operational efficiency and employee engagement through innovative management techniques.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sonics Drive In
02.2020 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Manager
Jack in the Box
01.2019 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Crew Leader
Idaho Tents & Events
03.2018 - 11.2018
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Parts Department Associate
Rule Steel
11.2017 - 02.2018
- Conducted regular inventory audits to prevent discrepancies and maintain accurate records.
- Enhanced customer satisfaction by efficiently managing parts orders and inventory.
- Collaborated with service technicians to quickly identify needed parts and expedite repairs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Partnered with managers to implement operational enhancements for paperwork processing.
Manager
Arctic Circle
03.2014 - 10.2017
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Education
High School Diploma -
Kuna High School
Kuna, ID06-2010
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Closing oversight
- Multitasking
- Good Judgment
- Conflict Resolution
- Team building
- Onboarding and Orientation
- Performance Tracking and Evaluation
Certification
- ServSafe Food Handler's Certification
Timeline
Assistant Manager
Sonics Drive In
02.2020 - 09.2024
Manager
Jack in the Box
01.2019 - 01.2020
Crew Leader
Idaho Tents & Events
03.2018 - 11.2018
Parts Department Associate
Rule Steel
11.2017 - 02.2018
Manager
Arctic Circle
03.2014 - 10.2017
High School Diploma -
Kuna High School