John Cuevas
Griffith,IN
Summary
Results driven leader with proven skills in enhancing operations, reducing expenses and maintaining high customer satisfaction. Excellent verbal and written communication skills with a strategic mindset and organized approach. Bringing 26+ years of related automotive, multi location management experience.
Overview
26
26
years of professional experience
Work History
Regional Fixed Operations Director
Gurley Leep Automotive
02.2022 - Current
- Responsible for the supervision, training plans, and growth of 6 dealer locations operating in three different states.
- Analyzed operational data to identify areas of improvement, implementing targeted action plans for continuous growth.
- Cultivated strong internal, customer, and manufacturer relationships.
- Managed team of service advisors, technicians, and support staff for optimal performance in daily / monthly operations.
- Monitored financial performance through daily reports.
- Planned, facilitated, and held monthly budget reviews with General Manager, Parts Manager, Service Manager and Service Lane Manager at each location.
Service and Parts Director
Team Honda
04.2017 - 01.2022
- Led a Team of 9 Service Advisors, 17 Technicians, 1 Service Greeter, 1 in house Warranty Clerk, 2 Parts Counter, 1 Parts Manager, 1 Parts Driver, and 4 Service / Sales Porters
- Responsible for all aspects of running the service department not limited to but including monthly budget reviews, weekly payroll, conducting shop and service advisor meetings, new hire training, monitoring manufacturer customer service scores, following up with both satisfied and unsatisfied customers.
- Worked together with store General Manager and improved pre owned time to market from 8 days to 4.5 including photos.
- Increased fixed gross profit from a super weak 195k monthly average to an all time record of 405k.
- Increased CPRO counts for four consecutive years 2017-2020
- Increased service retention from -15.5 in 2017 to the current average of 7.0 (April 2024) a full 22.5% swing on over 8,000 units in operation.
Service Manager
Wilkins Hyundai Mazda
02.2012 - 03.2017
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Won Mazda CXE award in 2016 (week long trip with guest to Cost Rica)- Had to be in the top 50 service employees in the country to win.
General Manager
Advance Auto Parts
01.2010 - 02.2012
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed three different locations- HIghland Indiana, Griffith Indiana, and Chicago Illinois.
- Took underperforming Chicago store and after 6 months had the most market share of any AAP location. Was visited and interviewed by CEO Darren Jackson after the market share data was made public.
Corporate Sales Manager
Levin Tire Goodyear
01.1998 - 01.2010
- Organized successful corporate events to increase brand awareness and generate new leads.
- Created detailed reports on sales performance metrics, highlighting areas requiring attention or action from senior management.
- Analyzed market trends to identify new business opportunities for company expansion.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Increased corporate sales by developing and implementing effective sales strategies.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
Education
Automotive Dealership Operations And Management
NADA Dealer Academy Program
Tysons Corner, VA04.2024
Retail Management
Michelin Retail Management Academy
Greenville, SC05.2004
Automotive Technology ASE Accredited Program
Hammond Area Career Center
Hammond, IN07.2000
High School Diploma -
Highland High School
Highland, IN06.2000
Skills
- Setting goals
- Execution expert
- Customer Relations
- Operational Efficiency
- Maintaining Compliance
- Technical knowledge
- Preparing budgets
- Staff Development
Affiliations
- US Army National Guard Veteran 1999-2005
Timeline
Regional Fixed Operations Director
Gurley Leep Automotive
02.2022 - Current
Service and Parts Director
Team Honda
04.2017 - 01.2022
Service Manager
Wilkins Hyundai Mazda
02.2012 - 03.2017
General Manager
Advance Auto Parts
01.2010 - 02.2012
Corporate Sales Manager
Levin Tire Goodyear
01.1998 - 01.2010
Automotive Dealership Operations And Management
NADA Dealer Academy Program
Retail Management
Michelin Retail Management Academy
Automotive Technology ASE Accredited Program
Hammond Area Career Center
High School Diploma -
Highland High School
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