John Cunningham
Mobile,AL
Overview
4
4
years of professional experience
Work History
Delivery Driver
Papa John's Pizza
06.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
Crew Member Cook
Burger King
06.2021 - 05.2024
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
- Kept kitchen up to code for health and safety inspections.
- Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
- Trained new crew members on proper cooking techniques, food safety practices, and company policies.
- Collaborated with team members to provide seamless customer service during peak hours.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Assisted with inventory management, ensuring adequate stock levels for uninterrupted service.
- Maximized sales potential by properly prepping, storing, and rotating food products.
- Promoted a safe working environment by strictly adhering to safety procedures and promptly addressing potential hazards.
- Contributed to overall team success by proactively seeking opportunities for improvement and offering assistance to colleagues when needed.
- Exhibited adaptability by quickly learning new menu items, recipes, and preparation methods as required by seasonal changes or promotions.
- Ensured compliance with local health department regulations through diligent adherence to sanitation protocols and regular inspections.
- Reduced food waste through proper portion control measures and careful monitoring of product expiry dates.
- Improved customer satisfaction by efficiently preparing and serving food orders in a timely manner.
- Contributed to positive workplace morale through effective communication and teamwork skills.
- Supported management in achieving sales targets through consistent upselling of premium menu options when appropriate.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Increased operational efficiency by maintaining all necessary equipment and promptly reporting any issues or malfunctions.
- Fostered strong relationships with customers, addressing their concerns professionally and providing prompt resolutions when needed.
- Enhanced overall dining experience by consistently delivering high-quality dishes prepared in adherence to strict recipe guidelines.
- Streamlined order processing by accurately inputting orders into the point-of-sale system and communicating effectively with front-of-house staff.
- Served as an effective brand ambassador, consistently representing the company''s values through professionalism, dedication, and excellent customer service skills.
- Operated grills, fryers and ovens to cook food items.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Trained and assisted new kitchen staff members.
- Cleaned and sanitized work areas, utensils and equipment.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Monitored food temperatures to meet quality and safety standards.
- Followed company recipes and production standards to satisfy customers.
- Reduced customer waiting by batch cooking popular items during rush times.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Learned new menu offerings and options easily to assist customers with selecting items.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Communicated with management on food inventory stock to request order placement.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Received and stored food supplies, raw materials and other ingredients.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
- Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
- Identified inefficiencies leading to improved productivity.
- Suggested actionable improvements to streamline training procedures.
Stocker
Walmart
03.2022 - 02.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Alternated goods in inventory by observing first-in and first-out approach.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Maintained stockroom records and generated reports for management.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Increased efficiency of receiving area operations by organizing incoming shipments and verifying packing slips against actual contents.
Stocker
FedEx
05.2023 - 06.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
Stocker
Amazon
05.2020 - 07.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
Server
Somerby Of Mobile
03.2020 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Upsold high-profit items to enhance sales numbers.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
Education
High School Diploma -
Mattie T Blount High School
Eight Mile, AL05.2020
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Safe Driving
- Time management skills
- Loading and unloading
- Clean Driving Record
- GPS and route planning
- Route Management
- Safe Driving Record
- GPS Navigation
- Heavy Lifting
- Order picking and processing
- Map reading and navigation skills
- Roads and highways knowledge
- GPS Operation
- Vehicle Cleaning and Maintenance
- Delivery Scheduling
- Stocking and Inventory
- Traffic laws knowledge
- Forklift Operation
- Shipping and packaging
- Local routes understanding
- Complex Problem-Solving
- Cargo Handling
- Route Planning
- Safe Driver Training
- Quality Assurance
- Vehicle Inspection
- Delivery recordkeeping
- Dispatch Communication
- Client Relationship Management
- Commercial driving
- Logistics knowledge
- Documentation And Reporting
- Order Verification
- Equipment Operation
- Vehicle Maintenance
- Pre-Trip and Post-Trip Inspections
- Defensive Driving
- Advanced planning
- Route logs
- Load Balancing
- Defensive driver training
- Heavy hauling
- DOT Compliance
- FLUENT IN [LANGUAGE]
- Payment Collection
- Mileage Tracking
- Stock Rotation
- Workstation setup
- Food Preparation
- Grilling expertise
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Willing to Learn
- Shelf Stocking
Timeline
Delivery Driver
Papa John's Pizza
06.2024 - Current
Stocker
FedEx
05.2023 - 06.2023
Stocker
Walmart
03.2022 - 02.2024
Crew Member Cook
Burger King
06.2021 - 05.2024
Stocker
Amazon
05.2020 - 07.2021
Server
Somerby Of Mobile
03.2020 - 07.2021
High School Diploma -
Mattie T Blount High School