John Cunningham
Surprise,AZ
Summary
Experienced low voltage leader with a demonstrated history of working in the security integration and fire life safety industry. A seasoned professional working in all vertical markets, which include healthcare, education, local, state, municipalities, and commercial applications. With 12 years of U.S. Army leadership experience and 7 years in the low voltage industry, one thing never changes is the soldier or customer comes first.
Overview
7
7
years of professional experience
Work History
Service Technician
Prime Technical Service
07.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Project Manager
ABCom
09.2023 - 06.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Lead Service Technician
ADT Commercial
12.2022 - 09.2023
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Elevated quality control standards by implementing thorough testing procedures following repairs or installations.
Lead Security Technician
Alert 360
04.2022 - 12.2022
- Enhanced security measures by installing and maintaining state-of-the-art surveillance systems.
- Generated detailed reports on completed projects, highlighting any challenges faced during installation as well as recommendations for future improvements in processes or equipment choices.
- Troubleshot complex technical issues quickly and efficiently, minimizing disruptions to client operations while maintaining high levels of customer satisfaction.
Lead Security Technician
Electronic Security Concepts
11.2021 - 04.2022
- Generated detailed reports on completed projects, highlighting any challenges faced during installation as well as recommendations for future improvements in processes or equipment choices.
- Enhanced security measures by installing and maintaining state-of-the-art surveillance systems.
- Troubleshot complex technical issues quickly and efficiently, minimizing disruptions to client operations while maintaining high levels of customer satisfaction.
Project Manager
Cornerstone Detention
06.2021 - 11.2021
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Lead Security Technician
DH Pace
12.2020 - 06.2021
- Generated detailed reports on completed projects, highlighting any challenges faced during installation as well as recommendations for future improvements in processes or equipment choices.
- Enhanced security measures by installing and maintaining state-of-the-art surveillance systems.
Lead Security Technician
Security 101
11.2019 - 09.2020
- Generated detailed reports on completed projects, highlighting any challenges faced during installation as well as recommendations for future improvements in processes or equipment choices.
- Enhanced security measures by installing and maintaining state-of-the-art surveillance systems.
Security Service Technician
Securitas Electronic Security
11.2018 - 11.2019
- Continually updated technical knowledge through participation in relevant workshops, conferences, and other professional development opportunities.
- Established strong relationships with clients, fostering trust in the technician''s expertise and reliability.
Fire and Security Technician
Johnson Controls
10.2017 - 11.2018
- Generated detailed reports on completed projects, highlighting any challenges faced during installation as well as recommendations for future improvements in processes or equipment choices.
- Enhanced security measures by installing and maintaining state-of-the-art surveillance systems.
- Coordinated with architects, designers, and electricians during construction projects to ensure seamless integration of security technologies into building designs.
Education
High School Diploma -
Dallas City High School
Dallas City, IL05-1994
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Punctual and Reliable
- Flexible and Adaptable
- Problem and Issue Resolution
- Professional and Courteous
Systemknowledge
Axis, Milestone, Hikvision, Avigilon, Orchid, Genetec, Maxpro, Alarm.com, Brivo, Openpath, Lenel, Genetec, Prowatch, Winpak, Axis, Johnson Controls, Avigilon, AMAG
Military Service
U.S. Army, Ft. Hood, TX, Warehouse Supervisor, 01/01/95, 02/28/01, Supply Supervisor, 05/01/05, 05/31/11
Timeline
Service Technician
Prime Technical Service
07.2024 - Current
Project Manager
ABCom
09.2023 - 06.2024
Lead Service Technician
ADT Commercial
12.2022 - 09.2023
Lead Security Technician
Alert 360
04.2022 - 12.2022
Lead Security Technician
Electronic Security Concepts
11.2021 - 04.2022
Project Manager
Cornerstone Detention
06.2021 - 11.2021
Lead Security Technician
DH Pace
12.2020 - 06.2021
Lead Security Technician
Security 101
11.2019 - 09.2020
Security Service Technician
Securitas Electronic Security
11.2018 - 11.2019
Fire and Security Technician
Johnson Controls
10.2017 - 11.2018
High School Diploma -
Dallas City High School
Similar Profiles
Tor WyattTor Wyatt
Staging Technician at Prime Technical ServicesStaging Technician at Prime Technical Services
Alexander BaggettAlexander Baggett
Network Operations Specialist at Prime Technical ServicesNetwork Operations Specialist at Prime Technical Services
John PopJohn Pop
Account Executive at Prime Technical ServicesAccount Executive at Prime Technical Services