John Cupps
Edmond,OK
Summary
Experienced Credit Analyst offering well-developed skills in managing teams, record updates, and financial statement reviews. Pursuing a position in a busy organization where a qualified individual with an understanding of collections is highly sought. Trained Credit Analyst with the capability to develop methodologies that predict future risk behaviors. Seeking an opportunity to bring further success to an organization through exemplary attention to detail and an understanding of regulatory procedures.
Overview
5
5
years of professional experience
Work History
Credit Analyst
Oklahoma Tax Commission
Oklahoma City, Oklahoma
01.2023 - Current
- Collaborated effectively with colleagues, demonstrated strong problem-solving skills.
- Conducted in-depth analysis of objectives to develop effective strategies and action plans
- Utilized strong problem- solving and critical thinking skills to optimize performance and successfully achieve desired outcomes
- Demonstrated exceptional product knowledge and delivered persuasive presentations to clients, resulting in increased sales revenue and heightened customer satisfaction levels.
Sales Analyst Lead
lululemon
Oklahoma City, OK
10.2021 - 05.2023
- Collaborated effectively with colleagues, demonstrated strong problem-solving skills, and leveraged effective communication skills to develop and maintain positive relationships with customers, resulting in a supportive and productive team environment
- Utilized strong problem-solving and critical thinking skills to optimize performance and successfully achieve desired outcomes
- Exhibited exceptional product knowledge and delivered compelling presentations to clients, resulting in increased sales revenue and improved customer satisfaction.
- Created comprehensive reports of sales performance metrics such as lead generation, conversion rates, and ROI.
Assistant Operations Manager- Field Analyst
Mueller Reports
09.2020 - 09.2021
- Optimized operational performance across regions and collaborated with Field Representatives, Policyholders, and cross-functional teams to achieve company goals.
- Led multiple initiatives to enhance performance in specific territories, cultivating and strengthening client relationships while maintaining SLA compliance.
- Consistently achieved and exceeded weekly targets by effectively managing time, prioritizing tasks, and demonstrating strong organizational skills.
- Ensured that all operational tasks were completed within established timeframes.
Guest Relation Lead
Riversport Adventures
Oklahoma City, Oklahoma
03.2019 - 09.2020
- Led by example in delivering exceptional customer service and imparted comprehensive knowledge on available activities, fostering a culture of excellence.
- Utilized advanced forecasting and analysis techniques to accurately predict attendance patterns at the facility on designated days, enabling strategic staffing decisions and operational planning for improved efficiency under my management.
- Maintained meticulous oversight of sales records and financial data for accurate and transparent operational aspects. Demonstrated commitment to fiscal responsibility in supporting team lead role, providing valuable insights for informed decision-making at the team level.
Education
MBA - Finance
Southeastern Oklahoma State University
Durant, OK05-2024
BBA - Finance
University of Central Oklahoma
Edmond, OK12.2022
Skills
- Ability to Multitask
- Microsoft Office
- Leadership
- Financial and operational audits
- Product knowledge
- Customer service
- Communication skills
- Relationship building
Timeline
Credit Analyst
Oklahoma Tax Commission
01.2023 - Current
Sales Analyst Lead
lululemon
10.2021 - 05.2023
Assistant Operations Manager- Field Analyst
Mueller Reports
09.2020 - 09.2021
Guest Relation Lead
Riversport Adventures
03.2019 - 09.2020
MBA - Finance
Southeastern Oklahoma State University
BBA - Finance
University of Central Oklahoma
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