John Curran

At Mt. Snow Country Club my main job was to be the Starter / Greeter. I also assisted in other areas including, Ranger and bag drop assistance for larger outings.

• Greeted golf course guests and shared information on course conditions, rules and gameplay.
• Checked driving range and grounds daily to identify and manage maintenance needs.
• Observed guests for proper use of equipment and respectful behavior on property.
• Maintained accurate records of daily activities, such as sales transactions, tee time bookings, and incident reports.
• Delivered exceptional customer service through timely resolution of guest complaints or concerns regarding their experience at the facility.
• Optimized pace of play on the course by monitoring player speed and providing guidance when necessary.
• Facilitated smooth operations during peak hours by efficiently managing tee time reservations and maintaining effective communication between guests and staff.
• Monitored first tee, tee off times and turn times to anticipate schedule problems.

I have been working for Base Operations at Mt. Snow Ski Resort. I am just about to complete me second season. My duties included snow removal, Ice removal and most importantly, greeting and maintaining a safe arrival and departure for all guests and employees coming to the resorts Drop Zone Area.

Managed the resort's largest Drop Zone with continuous shuttle bus operations delivering guests to and from their homes and complexes.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Reduced turnaround time on repairs by optimizing workflow processes within the service department.
• Established effective communication channels with customers, enhancing their service experience and promoting repeat business.
• Supervised a team of technicians, fostering a positive work environment and high-quality service standards.
• Cultivated strong relationships with manufacturers and vendors to secure preferential pricing and ensure continuity of supply.
• Streamlined inventory management processes for improved organization and reduced waste.
• Oversaw facility upkeep to create a clean, safe workspace that met regulatory compliance standards.
• Maintained accurate records of all transactions, supporting financial reporting requirements and aiding in budgeting efforts.
• Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
• Identified opportunities for upselling products and services, driving additional revenue growth for the department.
• Implemented a proactive maintenance schedule, reducing equipment downtime and repair costs.
• Developed a comprehensive training program for new employees, improving retention rates and overall team performance.
• Optimized scheduling procedures to maximize productivity while minimizing overtime expenses.
• Achieved consistently high customer satisfaction ratings by maintaining strict quality control measures across all operations.
• Boosted employee morale by recognizing exceptional work performance regularly which led to increased productivity.
• Increased customer satisfaction by implementing efficient service and parts management strategies.
• Collaborated with suppliers to negotiate lower costs, resulting in increased profit margins.
• Rearranged parts department to better serve changing trends and keep workspaces organized.
• Provided timely, insightful and accurate reports to upper management.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Supervised and trained staff on product knowledge and customer service.
• Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
• Partnered with managers to implement operational enhancements for paperwork processing.
• Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Defined clear targets and objectives and communicated to other team members.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Set aggressive targets for employees to drive company success and strengthen motivation.