John Curtis
Clarkston,MI
Summary
Professional Business Owner with over 15 years of experience in construction industry specializing in remodeling kitchens and bathrooms. Also, a focused individual with more than 11 years' working as a Group Facilitator for Life Enrichment programs. Highly polished and professional and promoting integrity and relationship-building talents.
Overview
15
15
years of professional experience
Work History
Life Enrichment Facilator
Mt. Zion Church
09.2011 - Current
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Facilitate classes using material written by, Dr. Jeanne Cagle
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Counseling with individuals and groups to encourage positive change.
- Served as a resource for participants post-session completion by providing follow-up support via email or phone consultations.
Business Owner/Operator
ProCare Services Oakland, LTD
01.2009 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Project management on all jobs.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing of all materials for each project to ensure stringent budget controls.
- Prepared bank deposits and handled business invoices, and transaction reports.
- Served as primary point-of-contact with suppliers and contractors to achieve customer expectations and satisfaction for each job.
- Trained and motivated employees to perform daily business functions.
Education
Certified Counselor -
Mt. Zion School of Ministry
Clarkston, MI05.2013
GED -
Clarkston High School
Clarkston, MI05.1985
Skills
- Strategic Planning
- Facilitation Techniques
- Staff Management
- Community Outreach
- Group Dynamics
- Project Management
- Advocacy
- Individual Counseling
- Group Facilitator
- Conflict resolution skills
Timeline
Life Enrichment Facilator
Mt. Zion Church
09.2011 - Current
Business Owner/Operator
ProCare Services Oakland, LTD
01.2009 - Current
Certified Counselor -
Mt. Zion School of Ministry
GED -
Clarkston High School
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