John Curtis
Nashville,TN
Summary
Proven leader in enhancing customer experiences my time working at Carhartt downtown on Broadway and was able to show myself how adept in the process of improvement and staff development that I could actually manage and maneuver in a positive manner for the most part. Spearheaded initiatives that significantly increased efficiency and customer loyalty through strategic planning and effective problem-solving. Skilled in negotiation and coaching, demonstrating a commitment to operational excellence and team empowerment.
Overview
12
12
years of professional experience
Work History
Consumer Experience Leader
CARHARTT STORE 36
04.2022 - 03.2024
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Assisted with new hire processing and existing training programs.
- Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Solicited customer feedback to identify and improve on areas of weakness.
- Developed and implemented customer service policies to enhance satisfaction.
- Boosted team performance by developing customer service training materials and conducting service training.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
Hub Manager for Market Wagon’s Nashville Hub In’19
Market Wagon
01.2018 - 11.2022
- Researched and evaluated current and potential products used by service staff.
- Prepared billings and estimates for customers.
- Upheld 24-hour response time to service requests.
- Evaluated employee performance through close observation and performance rubrics.
- Educated service personnel on company policy and procedure.
- Delegated workplace responsibility to appropriate staff.
- Initiated workplace improvement programs for increased service efficiency.
- Utilized best practices theory when selecting vendors and products.
- Paid attention to detail while completing assignments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Professional Music Studio Owner Operator 4 11yrs
Me, Myself and I LLC
09.2013 - 08.2022
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Trained and developed team members to build human capital.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Researched target market to discover customer needs and analyze competitor trends.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Generated revenues yearly and effectively capitalized on industry growth.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Studio Assistant/Intern for Ric Web
Ric Web
02.2012 - 11.2015
- Handled lighting set up, operation and equipment maintenance for various newscasts.
- Acted as assistant director during various types of recordings and taping procedures.
- Maintained all areas in neat and clean fashion.
- Used Software to edit clips and graphics for dynamic final productions of Product.
- Learned how to operate Type equipment.
- Used Software to create graphics for dynamic on-air presentation.
- Stocked supplies and prepared items for use in live and taped recordings.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Oversaw audio and video recording and mixing for high-quality studio output.
- Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
- Developed and implemented strategies to increase studio visibility and reach more clients.
- Negotiated vendor and supplier contracts to secure optimal rates for studio services.
- Organized and maintained client databases for accurate communication information.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Collaborated with design teams in promotional materials development to market studio activity.
- Facilitated communication between clients, staff and vendors for smooth project processes.
- Sorted and organized files, spreadsheets, and reports.
- Explored new technologies and approaches to streamline processes.
- Developed and maintained relationships with key internal stakeholders.
- Facilitated successful completion of projects from concept to launch.
- Supported with creating project marketing materials to promote services.
- Assisted in developing integrated marketing strategies for small businesses.
- Provided project progress updates and proposed solutions to issues.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Masters Audio Engineering -
Recording Connection
Nashville, TNBachelor Of Business Administration - Sales And Marketing Education
Mississippi State University
Starkville, MS08.2011
Skills
- Incidents management
- Process Improvement
- Line Management
- Recruitment and hiring
- Expense Control
- Quality Assurance Controls
- Continuous improvements
- Contract oversight
- Financial Acumen
- Equipment Troubleshooting
- Coaching abilities
- Inventory Control
- Business Development
- Staff Management
- Schedule development
- Operations Management
- Strategic Planning
- Data Analytics
- Policy Enforcement
- Employee Motivation
- Staff Discipline
- Training and mentoring
- Staff Development
- Processes and procedures
- Financial Management
- Software experience
- Industrial hygiene
- Priority management
- Process Monitoring and Improvement
- Goal-Oriented
- Inventory Oversight
- Expectation setting
- Complex Problem-Solving
- Business Administration
- Negotiation
- Project Management
- Contract Management
Personally Becoming better at people management and development’
After working at Carhartt and Market Wagon for years, I was able to realize and remember my skills between people a team and myself and the ability I’ve always tried to cultivate and grow my team through my own experience and explanation of how my development as a working hard, my whole life to be and stay a world class team player and that makes my pride stand up a little higher, but only if I’m able to possibly spit out an idea or something, I tried and had success with two people around me in order hopefully see them have a positive factor change on themselves from it… one of my key sayings and all the studios I’ve ever run and owned was I don’t care if you wanna sit there and watch my tricks. Please take them out of my bag cause I’m sure you’re gonna take somebody out of your bag of tricks so don’t be mad lol cause it’s a team effort even when it’s competition between individuals
Timeline
Consumer Experience Leader
CARHARTT STORE 36
04.2022 - 03.2024
Hub Manager for Market Wagon’s Nashville Hub In’19
Market Wagon
01.2018 - 11.2022
Professional Music Studio Owner Operator 4 11yrs
Me, Myself and I LLC
09.2013 - 08.2022
Studio Assistant/Intern for Ric Web
Ric Web
02.2012 - 11.2015
Masters Audio Engineering -
Recording Connection
Bachelor Of Business Administration - Sales And Marketing Education
Mississippi State University